BPO Sales Coach

2 weeks ago


Cape Town, Western Cape, South Africa CallForce Full time
Sales Trainer (Outbound Telesales)

CallForce, an award-winning BPO service provider, is seeking a skilled Sales Trainer to join our team in Cape Town. As a Sales Trainer, you will play a crucial role in delivering training that enhances the skills and knowledge of our sales professionals.

Key Responsibilities:
  • Facilitate training sessions to ensure that our sales team meets the required standards.
  • Develop and implement training programs that cater to the needs of various industries and campaigns.
  • Conduct training needs assessments and provide recommendations for improvement.
  • Participate in quality calibration sessions to ensure consistency in our training programs.
  • Take calls for a minimum of 4 hours each month to stay up-to-date with our sales processes.
  • Collaborate with our Operations Manager to ensure a smooth transition of agents from training to incubation.
  • Coach trainees on observed knowledge and skill gaps.
  • Manage attrition within training groups through regular one-on-one sessions.
  • Review and improve our training content and delivery methods.
  • Complete administrative tasks related to training in a timely manner.
Requirements:
  • Minimum 1 year of experience as a Learning and Development Sales Trainer.
  • Experience within the BPO sector is essential.
  • Experience in the telecommunications industry is highly desirable.
  • Proven experience in outbound sales.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about sales training and development, we encourage you to apply for this exciting opportunity.


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