Sales Performance Coach

2 months ago

Cape Town, Western Cape, South Africa CallForce Full time
Sales Trainer Role at CallForce

CallForce is a leading Business Process Outsourcing (BPO) company that delivers customized outsourced solutions to its clients. We are seeking an experienced Sales Trainer to enhance the sales skills and performance of our sales consultants.

Key Responsibilities:
  • Training Program Development: Collaborate with management to assess training needs and design comprehensive training programs tailored to the specific needs of our sales campaigns.
  • Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
  • Sales Coaching: Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
  • Performance Evaluation: Monitor and evaluate performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
  • Sales Techniques: Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
  • Product Knowledge: Ensure that sales consultants have a deep understanding of our products or services and can effectively communicate their value to customers.
  • Compliance and Regulations: Educate on industry regulations, compliance requirements, and ethical sales practices.
  • Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans.
  • Continuous Improvement: Stay up to date with industry trends and best practices in sales training and incorporate them into our training curriculum.
Requirements:
  • 3+ years' experience in sales training within a BPO or contact centre environment.
  • Strong understanding of sales methodologies and techniques.
  • Excellent presentation and communication skills.
  • Ability to motivate and inspire sales teams.
  • Patience and the ability to provide constructive feedback.
  • Certifications in sales training or relevant field a plus.
What We Offer:
  • Competitive salary and performance-based incentives.
  • Professional development and ongoing training opportunities.
  • Collaborative and supportive team environment.

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

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