Technical Support Specialist

4 days ago

Cape Town, Western Cape, South Africa Network Recruitment Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Network Recruitment. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients on all products.

About the Role

This is a challenging and rewarding role that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. You will work closely with our clients to identify and resolve technical issues, manage installations, and provide training and demonstrations.

Key Responsibilities:
  • Providing software and hardware support on all products
  • Managing installations and executing service calls and new installations
  • Building solid relationships with our clients through effective communication and timely issue resolution
  • Researching, diagnosing, and troubleshooting complex technical issues to identify solutions
Requirements

To succeed in this role, you will need:

  • At least 2 years' experience in access control, CCTV, or time & attendance
  • 3 years' experience in field support, preferably with A+, N+ certification and networking experience
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Willingness to travel to client sites
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $65,000 per annum, plus benefits including:

  • Opportunities for career growth and professional development
  • A supportive and dynamic work environment
  • A comprehensive benefits package

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