Customer Experience Strategist Durban

6 days ago


Durban, KwaZulu-Natal, South Africa The Unlimited Group Full time

We're looking for a talented professional to maximise customer lifetime value through optimised customer journeys.

The Customer Journey Lead will play a critical role in driving business outcomes such as reducing decay, growing gross profit, and increasing sales. They will analyse customer behaviour and develop, execute, and monitor marketing campaigns to improve retention, reduce churn, facilitate cross-selling, and upsell.

To succeed in this role, you'll need:

  1. a Degree in Business Science, Statistics & Analytics
  2. 3+ years of experience
  3. Strong analytical skills
  4. Commercial focus and experience

You'll be responsible for formulating customer value management plans to enhance LTV. If you're passionate about delivering exceptional customer experiences and have the necessary expertise, we'd love to hear from you.



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