Customer Experience Manager
2 days ago
Treetop Talent is recruiting a skilled Call Centre Manager to join our team in Elandsfontein. This is an exciting opportunity to lead a high-performing team and drive exceptional customer experiences.
As a seasoned manager, you will be responsible for overseeing daily operations, developing and implementing performance metrics, and ensuring compliance with industry standards.
- Key Performance Areas:
- People Management (30%)
- Internal Liaison and Execution (15%)
- Call Centre Performance Management & Reporting (15%)
- Governance & Compliance (10%)
You will work closely with the HR team to ensure compliance with legislative requirements and contribute to budget preparation processes.
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Quality Manager
4 weeks ago
Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full timeRole Purpose Working as part of dynamic, large-scale operations, the job holder will be part of a high-quality team undertaking Quality checking of the work completed by Team Members. This is an exciting mid-level management role where the job holder will be exposed to multiple clients across various industries. Job Description This is a multi-faceted role...
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Learning & Development Facilitator Insurance
3 weeks ago
Durban, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full timeJob Overview: Huntswood SA is looking for a dynamic Learning and Development Facilitator to join their L&D Team in Durban . The candidate must have strong product training and development experience working within an L&D Department . The successful candidate will be responsible for facilitating training in a physical environment on site. Job...
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Customer Experience and Engagement Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Hollywoodbets Full timeJob title : Customer Experience and Engagement ManagerJob Location : KwaZulu-Natal, DurbanDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries The Customer Experience and Engagement Manager will be responsible to lead and optimize customer journeys across our business. This role will bridge the gap between our customers and...
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Customer Experience Manager Lead
5 days ago
Durban, KwaZulu-Natal, South Africa NEEMA INTERNATIONAL GROUP Full timeAbout the RoleThis is a mid-senior level Contract role in the Durban area. As a Call Center Manager, you will be responsible for overseeing daily operations of the call center, ensuring high levels of customer satisfaction, and managing and coaching the call center team.Key ResponsibilitiesOversee daily operations of the call center and ensure high levels of...
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Customer Experience Lead
3 days ago
Durban, KwaZulu-Natal, South Africa Careerarc Full timeJob DescriptionCareerarc is a leading provider of services to customers across various industries. We are seeking a Customer Experience Lead to join our team and lead our service operations team to deliver exceptional customer experiences.Main ResponsibilitiesTo intervene purposefully to optimise service performance with individuals or the team by taking...
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Customer Experience Representative
1 day ago
Durban, KwaZulu-Natal, South Africa Adendorff Machinery Mart Full timeAbout the OpportunityA fantastic career opportunity has arisen for a motivated and enthusiastic individual to join our successful team in Pietermaritzburg.We are seeking an individual with a passion for sales and customer service, who is eager to learn and grow continuously.The ideal candidate will have previous exposure in the retail environment and...
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Customer Experience Champion
1 day ago
Durban, KwaZulu-Natal, South Africa FirstRand Namibia Limited Full timeJob DescriptionWe are seeking a skilled and dedicated individual to join our team as a Customer Experience Champion. This role is focused on providing exceptional customer service by being responsive, empathetic, and helpful.Cultivate strong relationships with customers through active listening and timely issue resolution.Stay up-to-date with product...
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Customer Experience Specialists
3 days ago
Durban, KwaZulu-Natal, South Africa Global Direct Full timeAbout the RoleThis is an exciting opportunity for self-motivated and ambitious individuals to join our sales team.We are seeking future leaders who share our passion for customer experience and are eager to drive growth and success.Key Responsibilities:Pursue new business opportunities and expand existing relationships.Provide exceptional customer service,...
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Customer Experience Ambassador
7 hours ago
Durban, KwaZulu-Natal, South Africa Spane4all Full timeJob DescriptionWe are seeking a skilled Sales and Support Professional to join our team. As a Sales and Support Professional, you will be responsible for providing exceptional customer experiences by being helpful and sensitive to customer needs.You will connect with customers through various channels, including eChannels and Self-Service, while adhering to...
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Customer Experience Coordinator
1 day ago
Durban, KwaZulu-Natal, South Africa Financial Adviser (Discovery Life) Full timeThe Customer Experience Coordinator/Booking Specialist will be contacting existing clients at our brokerage and scheduling appointments for financial advisers. This role requires excellent communication skills, professionalism, and a customer-focused approach to ensure a positive client experience.Key Responsibilities:Contact potential clients to book...
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Customer Experience Manager
6 days ago
Durban, KwaZulu-Natal, South Africa Bestmed Medical Scheme Full timeAbout Bestmed Medical SchemeBESTMED MEDICAL SCHEME is a non-profit organisation registered with the Council for Medical Schemes, committed to providing exceptional healthcare services to South Africans for over 58 years.Our mission is to create a workplace culture that supports employee growth and well-being, while promoting a highly engaged workforce in a...
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Customer Experience Manager
1 day ago
Durban, KwaZulu-Natal, South Africa PUMA Gruppe Full timeAbout PUMA GruppePUMA Gruppe owns the brand PUMA, Cobra Golf, and stichd, and is headquartered in Herzogenaurach, Germany. We provide equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity, or expression, sexual orientation, age, or disability.PUMA supports over 21,000 employees across 51...
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Brand Ambassador Customer Experience
7 days ago
Durban, KwaZulu-Natal, South Africa The Unlimited Group Full timeWe're seeking a seasoned professional to drive the digital transformation of our customer journey at The Unlimited Group. As a Customer Experience Specialist, you will lead quality engagements across all touchpoints and ensure a seamless brand experience.You will leverage data insights to enhance customer experiences and influence change within the business....
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Customer Relationship Manager
2 days ago
Durban, KwaZulu-Natal, South Africa PeopleLab. Full timeCustomer Relationship Manager - Durban NorthReporting Into: Customer Relationship ExecutiveContract type: PERMANENTOffer: Market Related Salary (TCTC)The client is a specialised supplier to the automotive and large security industries. It seeks to employ a skilled mechanical engineer with experience as a customer relationship manager to manage a portfolio of...
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Exercise Experience Manager
2 days ago
Durban, KwaZulu-Natal, South Africa Virgin Active South Africa Full timeWe are seeking a highly motivated and experienced Fitness Professional to join our team as an Exercise Experience Manager. In this role, you will be responsible for delivering exceptional fitness experiences that inspire and motivate our members to achieve their wellness goals.The ideal candidate will have a strong background in group exercise instruction,...
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Club Experience Manager
4 weeks ago
Durban, KwaZulu-Natal, South Africa Virgin Active South Africa Full timeYour Purpose and ResponsibilitiesDrive our purpose by providing exceptional experiences for members. Inspire people to live active lives through in-club experiences, digital resources, and platforms.Duties and ResponsibilitiesDeliver the digital strategy, including App and rewards programme. Provide support on social media platform issues. Assist with GEX...
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Customer Relationship Manager
3 days ago
Durban, KwaZulu-Natal, South Africa Globaltrack Full time**About Us**Globaltrack is a dynamic and expanding organization seeking a highly skilled Customer Relationship Manager to maintain and grow our existing relationships with clients in the KZN region.The ideal candidate will be able to build collaborative relationships, drive customer retention, and upsell to existing customers, ensuring continued engagement...
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milk factory manager
5 days ago
Durban, KwaZulu-Natal, South Africa Farm Manager SA Full timeMINIMUM REQUIREMENTS- Relevant Diploma/Degree- Min of 3 years experience in similar position/role- Strong communication skills verbal and written- Computer literate- Proven ability to manage/maintain systems- Previous HR and labour experience highly advantageous- Appreciates attention to detail- Strong leadership skills- Experience in overseeing production...
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Customer Interaction Manager
8 hours ago
Durban, KwaZulu-Natal, South Africa Icebolethu Full timeIcebolethu Group is an esteemed Funeral Assurance Group and Level 1 BBBEE Contributor. The company seeks a highly skilled Digital Community Agent to join its Marketing Department, focusing on building brand engagement and fostering online communities.ResponsibilitiesManage Icebolethu's social media platforms, including Facebook, Instagram, Twitter, and...
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Customer Service Manager
1 day ago
Durban, KwaZulu-Natal, South Africa Pepkor Lifestyle Full timePepkor Lifestyle is committed to providing a comfortable lifestyle for its customers through a range of quality products and services.Quality Products and ServicesThe company offers a wide selection of furniture, appliances, and household goods from reputable brands. Products cater to different needs and preferences, ensuring that customers find what they...