Customer Journey Lead Durban
3 days ago
We're on the hunt for a Customer Journey Lead Are you passionate about optimising the customer journey to increase customer lifetime value? If so, we're eager to learn more about you
As the Customer Journey Lead, you will play a critical role in maximising the customer LTV and customer experience. Drive business outcomes such as decay (churn), grow gross profit, and drive sales. Analyse customer behaviour and create, execute, and monitor marketing campaigns for retention, churn, cross-sell, and upsell. Formulate customer value management plans to improve LTV.
If you have the following:
- Degree in Business Science, Statistics & Analytics.
- 3 years+ of experience.
- Strong analytical ability.
- Commercial focus/experience.
We'd love to hear from you
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