Retail Account Manager

2 months ago

Johannesburg, Gauteng, South Africa Ogilvy Full time

Account Manager – Retail Job Description

A creative and persuasive Account Manager – Retail with experience of retail channel(s) and a make it happen' attitude, entrepreneurial mindset, objective driven outlook, and strong business ethics are crucial. Liaise with cross-functional business and technical teams to achieve customer's desired outcomes and draw on previous retail / FMCG experience is key to the success of this role.

Key Responsibilities:

  • Develop and manage strong relationships with key business executives and stakeholders.
  • Collaborate cross-functionally to identify, develop, and manage to execution both follow-on and new business opportunities across the portfolios.
  • Grow client accounts and be their ambassador internally to ensure success is delivered on every project.
  • Liaise with and manage key client relationships while building a wider network of contacts.
  • Plan, schedule, and oversee key client communication points.
  • Manage and naturally become the day-to-day communications hub for high-value and importance client communications.
  • Understand and shape an approach to better develop, diversify, and grow client accounts.
  • Reliably able to deliver information in all situations to customers and internal colleagues.

Requirements:

  • Excellent stakeholder management skills and the ability to interact with and influence customers internally and externally.
  • Able to communicate with ease with all customers and able to listen, simplify complex matters, and at times.
  • Ability to work to strict deadlines while multi-tasking across multiple customer requirements.
  • Demonstrate excellent analytical, planning, problem-solving, presentation, and organizational skills.
  • Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences.
  • Strong interpersonal skills: confident communications, active listening, objections prevention and handling, conflicts management and prevention.

Additional Skills:

  • Ability to balance priorities and work to tight deadlines.
  • Ability to learn and understand products quickly.
  • Methodical, highly organized, and accurate approach to work and attention to detail.
  • Ability to understand sector-specific retail trends and knowledge or interest of retail-facing technology would be highly beneficial in creating future solutions and opportunities with clients.
  • Ability to build strong rapport, establish trust, and credibility through a consultative approach with diverse stakeholders from Executive level down.
  • Ability to maintain high levels of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
  • High proficiency in written & verbal communication skills.
  • Experience with desk-based and/or customer-facing activities and influencing key decision makers.

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