International Flight Attendant and Travel Support Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa Black Pen Recruitment Full time

Black Pen Recruitment is a leading international staffing agency, and we are currently seeking highly skilled candidates for an exciting opportunity to work with a prestigious airline brand.

Job Overview

This is a full-time, permanent position based in KwaZulu-Natal, South Africa, with the option to work remotely. The role requires a native-level fluency in Italian language (both verbal and written), as well as excellent communication skills in English.

Key Responsibilities
  • Provide exceptional customer service to passengers on various work streams, including assistance with pre- and post-flight travel-related queries in Italian and English languages.
  • Work on airline reservations systems and handle voice calls in English and Italian, which may include some written correspondence.
  • Interact daily with international passengers, responding to queries and compliments in a professional and courteous manner.
  • Meet specific key performance indicators and maintain expected client service levels in a demanding and time-sensitive call center environment.
Requirements
  • Native level fluency in Italian language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
  • Fully paid product and systems training provided.
  • Training: 4 weeks (Fully Paid).
  • Probation period: 4 months
Salary and Benefits

The estimated salary for this position is R250,000 - R300,000 per annum, depending on experience. In addition to a competitive salary, successful candidates will receive fully paid product and systems training, as well as a comprehensive benefits package.

Please note that Black Pen Recruitment is committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds.


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