Hotel Concierge

1 month ago


Cape Town, Western Cape, South Africa Leeu Collection South Africa (Pty) Ltd. Full time
About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Porter at the Leeu Collection South Africa (Pty) Ltd. in Franschhoek. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.

Key Responsibilities
  • Assist guests with their luggage, parcels, and other items
  • Interact with guests while assisting with luggage and provide a warm welcome
  • Park guests' cars and ensure their vehicles are safely secured
  • Perform fundamental operational duties, such as setting up pool areas, placing lounger cushions, removing dishes, and assisting Housekeeping and reception
  • Upsell other Leeu Collection facilities and services, including our affiliates
Requirements
  • Previous working experience in a 5-star luxury environment
  • Excellent communication skills in English, both written and verbal
  • Excellent interpersonal skills to interact with guests
  • Efficient complaint handling
  • Flexibility to work in other departments
Inherent Requirements
  • Matric Certificate
  • Valid Driver's license with PDP
  • Ability to work shifts, including weekends, public holidays, and night shifts
  • Physically fit, energetic, and able to stand for long periods
  • COVID-19 Vaccination Mandatory
  • Local Franschhoek candidates would be advantageous


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