Hotel Concierge
1 month ago
We are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Porter at the Leeu Collection South Africa (Pty) Ltd. in Franschhoek. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.
Key Responsibilities- Assist guests with their luggage, parcels, and other items
- Interact with guests while assisting with luggage and provide a warm welcome
- Park guests' cars and ensure their vehicles are safely secured
- Perform fundamental operational duties, such as setting up pool areas, placing lounger cushions, removing dishes, and assisting Housekeeping and reception
- Upsell other Leeu Collection facilities and services, including our affiliates
- Previous working experience in a 5-star luxury environment
- Excellent communication skills in English, both written and verbal
- Excellent interpersonal skills to interact with guests
- Efficient complaint handling
- Flexibility to work in other departments
- Matric Certificate
- Valid Driver's license with PDP
- Ability to work shifts, including weekends, public holidays, and night shifts
- Physically fit, energetic, and able to stand for long periods
- COVID-19 Vaccination Mandatory
- Local Franschhoek candidates would be advantageous
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