Front of House Team Lead
2 weeks ago
Front of House Supervisor Job Description
Vergenoegd Low Boutique Hotel is seeking a skilled Front of House Supervisor to lead our guest services team. This role requires a dynamic leader who can manage daily front-of-house operations, ensuring exceptional guest experiences.
Key Responsibilities:
- Guest Relations: Provide outstanding guest service, ensuring each guest has a memorable experience from arrival to departure.
- Team Leadership: Supervise, train, and motivate the front-of-house team, including receptionists, concierge staff, and porters.
- Operations Management: Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
- Reservation Management: Coordinate with the reservations team to manage room allocations, special requests, and VIP arrivals.
- Communication: Act as a liaison between guests and other departments to ensure seamless service delivery.
- Quality Control: Conduct regular inspections of the front-of-house areas, ensuring they meet the hotel's standards.
- Reporting: Prepare daily reports on guest feedback, occupancy, and operational issues.
- Crisis Management: Handle emergencies calmly and efficiently, ensuring guest and staff safety.
- Brand Ambassador: Uphold and promote the hotel's values and reputation in every interaction.
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