Front of House Team Lead

2 weeks ago


Cape Town, Western Cape, South Africa Vergenoegd Low Boutique Hotel Full time

Front of House Supervisor Job Description

Vergenoegd Low Boutique Hotel is seeking a skilled Front of House Supervisor to lead our guest services team. This role requires a dynamic leader who can manage daily front-of-house operations, ensuring exceptional guest experiences.

Key Responsibilities:

  • Guest Relations: Provide outstanding guest service, ensuring each guest has a memorable experience from arrival to departure.
  • Team Leadership: Supervise, train, and motivate the front-of-house team, including receptionists, concierge staff, and porters.
  • Operations Management: Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
  • Reservation Management: Coordinate with the reservations team to manage room allocations, special requests, and VIP arrivals.
  • Communication: Act as a liaison between guests and other departments to ensure seamless service delivery.
  • Quality Control: Conduct regular inspections of the front-of-house areas, ensuring they meet the hotel's standards.
  • Reporting: Prepare daily reports on guest feedback, occupancy, and operational issues.
  • Crisis Management: Handle emergencies calmly and efficiently, ensuring guest and staff safety.
  • Brand Ambassador: Uphold and promote the hotel's values and reputation in every interaction.


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