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Operations Lead

1 week ago

Pretoria, Gauteng, South Africa MHA Management Holdings Full time

Responsibilities:

  1. Lead the Sales Team:
  • Direct and manage the Sales teams to achieve their goals and objectives.
  • Provide guidance, support, and performance feedback to team members.
  • Foster a collaborative and results-oriented team culture.
Optimize Operational Processes:
  • Evaluate existing sales administrative workflows and identify opportunities for improvement.
  • Implement best practices, tools, and processes to enhance operational efficiency.
  • Coordinate with cross-functional teams to resolve bottlenecks and streamline operations.
Ensure Data Integrity:
  • Ensure the accuracy and integrity of sales data across all platforms.
  • Develop and maintain performance dashboards and reports.
  • Analyze data to identify trends and opportunities for process optimization.
Compliance and Risk Management:
  • Ensure compliance with all legal, regulatory, and organizational policies.
  • Act as the primary point of escalation for complex administrative issues and queries.
Engage Stakeholders:
  • Partner with sales leadership to understand administrative needs and provide solutions.
  • Collaborate with the IT department to optimize sales tools and systems.
  • Support the onboarding and training of new sales team members.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field preferred.
  • Minimum 5 years of experience in sales administration, operations, or a similar role, with at least 2 years in a managerial capacity.
  • Proven track record of managing teams and driving operational efficiency.