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IT Operations Excellence Lead

2 weeks ago

Pretoria, Gauteng, South Africa The Recruitment Council Full time

About The Position:

The Recruitment Council is looking for a Managed Services Delivery Manager to manage and support customer technical solutions, providing general technical support on customer systems. As a Managed Services Delivery Manager, you will be responsible for executing proactive activities such as health-checks, documentation updates, and performance reporting, supporting, maintaining, and managing the technical aspects of a managed Cloud / Operating system solution, ensuring contracted service level agreements are met.

Responsibilities:
  • Execute the Managed Services business plan and strategies, executing proactive activities such as health-checks, documentation updates, and performance reporting.
  • Support, maintain, and manage the technical aspects of a managed Cloud / Operating system solution, ensuring contracted service level agreements are met.
  • Liaise with clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.
Requirements:

NQF 6: 3-year Degree / Diploma / National Diploma in Computer Science or Information Technology OR NQF 4: Grade 12, relevant IT certification, and experience in implementing and maintaining Microsoft Operating Systems: Windows Server, including DNS, DHCP, VLAN, storage configuration, and administration, Hyper-V.