Operational Excellence Lead

4 days ago


Pretoria, Gauteng, South Africa Ziyana Group Full time

We are seeking a highly capable and strategic Operational Excellence Lead to oversee the operational departments within the business. This leadership role will ensure smooth execution of service delivery, allowing the CEO to focus on business development, strategic growth, and innovation.

Job Description:
  • Lead, Coordinate, and Oversee: Learning & Development, Recruitment & Talent Sourcing, Tenders Department, Organisational Design & Change Management.
  • Operational Excellence: Streamline processes and improve efficiency across all service delivery areas.
  • Strategic Leadership: Align service delivery with the company's strategic goals, ensuring a high-performance culture.
  • Performance Management: Oversee departmental KPIs, ensuring each team meets targets and delivers client-centric solutions.
  • Stakeholder Engagement: Manage internal and external relationships, ensuring seamless collaboration and customer satisfaction.
  • Innovation & Growth: Integrate digital tools, automation, and new methodologies to enhance operational efficiency.
  • Risk & Compliance: Ensure adherence to legal, regulatory, and industry best practices.
Requirements

Qualifications & Experience:
A degree in Business Administration, Operations Management, HR, or related field. 5+ years of leadership experience in service delivery, operations, or project management. Proven ability to manage multiple departments and drive performance excellence. Strong knowledge of learning & development, recruitment, tendering, and organisational design. Experience with business development, stakeholder management, and digital transformation is an advantage.

Must be: A seasoned operations and service delivery leader with strong business acumen and leadership capabilities. Passionate about driving efficiency, managing high-performing teams, and ensuring top-quality service delivery. Able to balance strategic vision with hands-on execution, ensuring alignment between operations and the company's growth ambitions.



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