Senior Customer Experience Director

We are seeking a Senior Director of Customer Experience to lead our BPO operations.As a key member of the leadership team, you will provide strategic guidance to drive business growth and excellence in customer experience.The ideal candidate will have:5-7 years of senior contact centre management experience in the BPO sectorA strong analytical mindset and...

Job Title: Senior Director of Customer Experience OperationsWe are seeking a highly skilled and experienced Senior Director of Customer Experience Operations to lead our contact centre team in Johannesburg.The ideal candidate will have a proven track record of providing business leadership and management to large-scale operations, with a strong focus on...

Job SummaryWe are seeking a highly skilled Customer Experience Director to join our team at First Degree Recruitment. The ideal candidate will have a proven track record of developing and implementing effective customer management strategies, driving service excellence, and leading high-performing teams.Key ResponsibilitiesDevelop and implement customer...

Job OverviewWe are seeking a highly skilled and experienced Strategic Customer Experience Director to join our team at First Degree Recruitment. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a proven track record of delivering exceptional customer experiences.The successful candidate will have a strong background...

Job SummaryUnique Personnel Ltd seeks a dedicated professional to lead the Customer Care team in delivering exceptional service to clients. As Customer Experience Director, you will oversee the team's performance, ensuring high standards are met in every interaction. Key responsibilities include managing team performance, ensuring SLAs are adhered to, and...

**Overview**Empire Recruitment is seeking a dynamic and results-driven Customer Experience Director to lead the daily operations of our client's call centre.Estimated Salary: $85,000 - $110,000 per yearAs a seasoned leader, you will be responsible for shaping the customer service journey, ensuring exceptional interactions with every customer. Your key focus...

Job SummaryWe are seeking a highly skilled Customer Experience Director to join our team at First Degree Recruitment. As a key member of our organization, you will be responsible for developing and implementing effective customer management strategies aligned with our company's goals and objectives.Key ResponsibilitiesDevelop the customer experience...

Isilumko Staffing is seeking a highly skilled Executive Director of Customer Experience to lead their Marketing, Communication and Research department.Key Responsibilities:Collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data-driven KPIs.Oversee customer and governance aspects, as well as integrated planning...

The Senior Director of Customer Engagement will be responsible for crafting a world-class experience for our clients' customers and clients across every interaction. To achieve this, the ideal candidate will leverage three key disciplines:1. Customer loyalty management2. Customer relationship management3. Customer value managementKey Qualifications and...

Empire Recruitment is seeking an experienced leader to head our customer experience efforts. This is a critical role that requires a deep understanding of how to drive customer satisfaction and loyalty.About the RoleThe Experience Director, Customer Delight will be responsible for creating a world-class customer experience across all touchpoints. This...

Job Title: Sales and Customer Experience DirectorIsilumko Staffing is seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams. As a key member of our team, you will be responsible for ensuring optimal functioning and driving growth to achieve our sales targets.Key Responsibilities:Align sales targets and...

**Customer Experience Manager**At First Degree Recruitment, we are seeking a skilled Customer Experience Manager to join our team. In this role, you will be responsible for developing and implementing effective customer management strategies aligned with the company's goals and objectives.Key responsibilities include:Developing the customer experience...

Job DescriptionJob Title: Customer Experience ManagerJob Summary:First Degree Recruitment is seeking a skilled Customer Experience Manager to join our team. As a key member of our team, you will be responsible for developing and implementing effective customer management strategies aligned with the company's goals and objectives.Key Responsibilities:Develop...

About the RoleWe are seeking a Customer Experience Director to lead our customer care team in South Africa. This role is crucial in delivering exceptional customer service to external customers and internal stakeholders.Key ResponsibilitiesThe Customer Experience Director will be responsible for managing the customer care team, ensuring high levels of...

Job Title: Sales and Customer Experience DirectorJob Summary: We are seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams, ensuring optimal functioning and driving growth to achieve our sales targets.Key Responsibilities:Align sales targets and metrics with business objectives.Monitor sales performance...

Isilumko Staffing is seeking a highly skilled Director of Customer Experience and Sales to lead our sales and customer service teams, driving growth and maximizing revenue.We require a results-driven individual with a proven track record in sales and strategic customer relations management. The successful candidate will be responsible for ensuring optimal...

About the Job: Isilumko Staffing seeks a Customer Experience Director to lead our team in delivering exceptional customer experiences.Key Responsibilities:Interface with Operations Delivery and Optimisation roles to establish, implement, and monitor data-driven KPIs.Oversee customer and governance functions, ensuring integrated planning...

About This RoleWe're looking for a talented Customer Success Director to drive strategic initiatives and process optimization for our Enterprise accounts. As a key member of our team, you'll collaborate with cross-functional teams to ensure our solutions meet and exceed customer expectations.ResponsibilitiesWork closely with Product Management, Software...

We are seeking an experienced Customer Care Manager to lead our Customer Care team at Unique Personnel Ltd.As a key member of our organization, the successful candidate will be responsible for managing and directing the team to achieve exceptional customer care standards in every interaction with potential or existing clients.The ideal candidate will have a...

Key Responsibilities & AccountabilitiesOversee daily operations in the customer services department, including hiring, training, and performance management.Prepare weekly team operations meeting reports with clear KPIs.Optimize departmental costs and efficiency by enhancing workflow and processes.Troubleshoot customer technical queries and collaborate with...