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French-speaking Assurance Specialist
2 months ago
We are seeking a highly skilled and experienced Assurance Analyst to join our team in South Africa. As a key member of our assurance team, you will be responsible for coordinating and administering Fairtrade and other social certifications for companies across assigned African countries.
Key Responsibilities:- Serve as the Assurance Analyst for assigned customers, ensuring the highest standards of quality management.
- Evaluate producers and traders for assigned products against Fairtrade Standards and other social standards.
- Respond to customer inquiries from assigned countries, providing timely and accurate information.
- Assess audit reports for compliance with Fairtrade Standards and other social standards.
- Conduct Fairtrade and other social audits for customers (small-scale producers/farmers/traders) in assigned African countries.
- Issue certification decisions, ensuring that all requirements are met.
- Actively communicate with applicants and certified customers, providing necessary information and support.
- Participate in the annual audit planning for assigned countries, ensuring that all necessary steps are taken.
- Educate customers on Fairtrade and other social requirements, ensuring that they understand the standards and expectations.
- Identify and address the special needs of key accounts, acting as their account manager.
- Respond to certification and assurance-related questions, providing accurate and timely information.
- Handle requests from National Fairtrade Organisations, ensuring that all requirements are met.
- Assist in the selection, evaluation, and training of auditors, ensuring that they are equipped to perform their duties.
- Contribute to the continuous improvement of certification processes, ensuring that they are efficient and effective.
- Support the identification and pursuit of new sales and marketing opportunities, ensuring that the company's goals are met.
- University-level education (B.A. or equivalent) in a relevant subject (e.g. Food Science, Business, Agronomy) or an equivalent professional qualification.
- At least two years of professional work experience in an office and customer-oriented environment.
- Permission to work in South Africa is mandatory.
- Ability to work in South Africa and travel internationally.
- At least one year of experience in certification systems (e.g. organic, FSC, MSC, SA8000, ISO 14001), particularly with ISO 65 accreditation or two years of related business experience.
- Fluency in English and French, both oral and written.
- Attention to detail and following rules-based processes.
- Application of standards and norms to reality.
- Evidence or data gathering, capture, and analysis.
- Additional fluency in Arabic or other languages commonly spoken among Fairtrade certified clients in Africa (e.g. Afrikaans, Portuguese, Swahili) is an asset.
- Flexible, proactive, and hardworking work style.
- Team player with excellent interpersonal and organizational skills.
- Excellent communication skills and experience in dealing with different cultures.
- Strong dedication to customer service.
- Experience in customer relations and international trade is advantageous.
- Technical knowledge of Fairtrade products traded out of Africa is an advantage.
- Strong motivation for Fairtrade.
- Global Work Environment: Immerse yourself in a vibrant international setting.
- Culture of Dialogue and Respect: Thrive in a company that values open communication and mutual respect.
- Welcoming Onboarding: Experience a warm welcome and comprehensive onboarding process.
- Mission-Driven Colleagues: Collaborate with open-minded, value-driven colleagues who are passionate about our mission.
- Attractive Benefits Package: Enjoy perks like extended annual leave, family-friendly leave, and more.
- Meaningful Impact: Seize opportunities to make a real difference.
- Growth Opportunities: Benefit from development opportunities and the chance to grow within the organization.
