Dutch Speaking Quality Assurance Specialist
3 weeks ago
Black Pen Recruitment is seeking a highly skilled Dutch Speaking Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality in our client's operations.
Key Responsibilities:
- Conduct quality checks and monitoring to ensure consistency and fairness
- Provide insight into trends and present findings in a meaningful and structured way
- Work closely with the team to ensure high standards of quality are met and exceeded
Requirements:
- Proficient communication skills in Dutch
- Matric/Grade 12 (Essential)
- Quality background (Essential)
- BPO background 1 Year +
- Customer service orientated (Essential)
- Leadership experience (Advantage)
- No outstanding performance management
- Solid understanding of how Quality can influence achievement of business objectives
- Excellent command of the English language
- Strong motivational skills to develop people's attitudes and skills
- Excellent communication skills to impart knowledge and information
- Committed, enthusiastic, positive and resilient
- Able to cope in a high-pressure environment
- Comfortable with adapting to fast-paced change
- Accuracy and speed
- Presentation skills to report statistical information and conduct team briefs
- High level of numeracy and literacy
- Ability to take on new challenges and ideas
- Excellent communication skills both written and verbal
- Sound coaching skills
- Ability to undertake statistical analysis
- Confident and capable of communicating with client and team members
- Highly organized with the ability to meet deadlines
- Ability to cope under pressure
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