Dutch Speaking Quality Assurance Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Black Pen Recruitment is seeking a highly skilled Dutch Speaking Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality in our client's operations.

Key Responsibilities:

  • Conduct quality checks and monitoring to ensure consistency and fairness
  • Provide insight into trends and present findings in a meaningful and structured way
  • Work closely with the team to ensure high standards of quality are met and exceeded

Requirements:

  • Proficient communication skills in Dutch
  • Matric/Grade 12 (Essential)
  • Quality background (Essential)
  • BPO background 1 Year +
  • Customer service orientated (Essential)
  • Leadership experience (Advantage)
  • No outstanding performance management
  • Solid understanding of how Quality can influence achievement of business objectives
  • Excellent command of the English language
  • Strong motivational skills to develop people's attitudes and skills
  • Excellent communication skills to impart knowledge and information
  • Committed, enthusiastic, positive and resilient
  • Able to cope in a high-pressure environment
  • Comfortable with adapting to fast-paced change
  • Accuracy and speed
  • Presentation skills to report statistical information and conduct team briefs
  • High level of numeracy and literacy
  • Ability to take on new challenges and ideas
  • Excellent communication skills both written and verbal
  • Sound coaching skills
  • Ability to undertake statistical analysis
  • Confident and capable of communicating with client and team members
  • Highly organized with the ability to meet deadlines
  • Ability to cope under pressure


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