Current jobs related to IT Help Desk Manager - Johannesburg, Gauteng - ITC Worldwide, LTD.

  • IT Help Desk Technician

    13 hours ago

    Johannesburg, Gauteng, South Africa Qetello Holdings Full time

    **IT Help Desk Technician Job Description**Qetello Holdings is recruiting for an IT Help Desk Technician to join our team. The successful candidate will be responsible for providing technical support to customers, identifying trends in customer issues, and recommending proactive solutions or process improvements.Key Responsibilities:Provide timely and...

  • Help Desk Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa Bidvest International Logistics Full time

    About the RoleAt Bidvest International Logistics, we are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.Key ResponsibilitiesProvide first-level technical support via phone, email, and remote access.Analyze...

  • Help Desk Technician

    7 days ago

    Johannesburg, Gauteng, South Africa Barclay Specialist Care Ltd Full time

    We're looking for a Help Desk Technician to join our team and provide technical support to our end-users.You'll troubleshoot issues, provide solutions, and escalate problems as needed. You'll also document support requests and resolutions.This is a great opportunity for someone who is eager to learn and grow with our company.You'll receive comprehensive...

  • Help Desk Technician

    3 days ago

    Johannesburg, Gauteng, South Africa Hisense South Africa Full time

    About the RoleThe Help Desk Technician is responsible for providing technical support to employees, troubleshooting hardware and software problems, and coordinating repairs with vendors.Key Responsibilities:Help Desk Support: Provide technical support to employees, troubleshoot hardware and software problems, and coordinate repairs with vendors.Software...

  • Help Desk Analyst

    2 days ago

    Johannesburg, Gauteng, South Africa NTT Data Full time

    NTT Data seeks a dedicated and customer-focused Junior IT Help Desk professional to provide exceptional support services.Key Areas of ResponsibilityOffer expert technical assistance and support to users, ensuring high levels of satisfaction and loyalty.Utilize an incident and problem management database to track and resolve user queries and issues...

  • Technology Help Desk Assistant

    1 day ago

    Johannesburg, Gauteng, South Africa NTT Data Full time

    About the Role">We are looking for a dedicated and detail-oriented Junior IT Help Desk professional to join our team at NTT Data.Primary Responsibilities">Provide timely and effective support to users experiencing technical difficulties, ensuring minimal disruption to their work.Maintain accurate records of incidents and problems, utilizing the service desk...

  • IT Help Desk Professional

    6 days ago

    Johannesburg, Gauteng, South Africa Recru-IT Full time

    About the RoleThis Desktop Support Engineer position is designed for individuals passionate about IT and technology. Successful candidates should have a proven track record of supporting local and remote Windows desktop environments.Key Responsibilities:Support and maintenance of Windows desktop environments for all South African offices.Provision of...

  • Service Desk Agent

    3 weeks ago

    Johannesburg, Gauteng, South Africa ADvTECH Full time

    Job title : Service Desk AgentJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Overall Purpose of the Job:Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate...

  • Service Desk Engineer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

    Job title : Service Desk EngineerJob Location : Gauteng, JohannesburgDeadline : March 11, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeContributes to the organisational goals by delivering an efficient IT desktop service by supporting and resolving operational issues and suggest improvements within the parameters of the IT...

  • Help Desk Professional

    2 days ago

    Johannesburg, Gauteng, South Africa totality services Full time

    At Totality Services, we're committed to creating an inclusive environment for all employees. We welcome applicants from diverse backgrounds to bring their unique perspectives and talents to our team. This role offers a well-rounded mix of Business As Usual (BAU) responsibilities and occasional project-oriented tasks, designed to serve both our existing and...

  • Administrative Assistant

    2 days ago

    Johannesburg, Gauteng, South Africa Workforce Group Full time

    About the Role:We are seeking an experienced Administrative Assistant to join our front desk team at Workforce Group. The ideal candidate will have excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.Key Responsibilities:Front Desk Operations:Manage the front desk, including greeting visitors and...

  • Service Desk Administrator

    4 weeks ago

    Johannesburg, Gauteng, South Africa Nexio Full time

    Job title : Service Desk AdministratorJob Location : Gauteng, JohannesburgDeadline : March 19, 2025Quick Recommended LinksJobs by Location Job by industries PRIMARY DUTIES AND RESPONSBILITIES Service Desk Support:Act as the first point of contact for IT support requests, providing assistance to end users via phone, email, or ticketing system. Troubleshoot...

  • Technical Help Desk Engineer

    1 day ago

    Johannesburg, Gauteng, South Africa Halfway Group Full time

    We are looking for a skilled Network Support Technician to join our team at Halfway Group.Job Summary:The successful candidate will be responsible for providing technical support to our clients, including installation, configuration, and maintenance of their computer systems and networks.Key Responsibilities:Install, configure, and maintain Client Servers...

  • Service Desk Technician

    2 days ago

    Johannesburg, Gauteng, South Africa talentCru Full time

    Service Desk PositionTalentCru seeks a skilled Service Desk Technician to join our team, providing top-notch support to our clients.Key ResponsibilitiesIssue Resolution: Resolve technical issues reported by customers through various channels, utilizing case management documents and notes to ensure accurate resolution.Communication: Maintain regular...

  • Front Desk Coordinator

    7 days ago

    Johannesburg, Gauteng, South Africa Rightside Full time

    The Front Desk Coordinator role at Rightside involves providing top-notch customer service and administrative support. This exciting opportunity requires a detail-oriented individual with excellent communication skills.Key ResponsibilitiesWelcome visitors and direct them to the relevant personnelManage phone calls, emails, and mail with precisionMaintain a...

  • Front Desk Liaison

    6 days ago

    Johannesburg, Gauteng, South Africa Intertex Clothing Full time

    Join Our Team!Intertex Clothing is a leading clothing manufacturer that values innovation and excellence. We are committed to providing exceptional customer experiences through our high-quality products and services.About the RoleWe are seeking a highly skilled Front Desk Liaison to join our support services team. In this role, you will be responsible for...

  • ITS Service Desk Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa KPMG South Africa Full time

    Job title : ITS Service Desk LeadJob Location : Gauteng, JohannesburgDeadline : March 20, 2025Quick Recommended LinksJobs by Location Job by industries Description of the role and purpose of the job:The IT Service Desk Lead plays a critical role in providing hands-on advanced technical support and acts as a first point of escalation. Responsible for...

  • Fashion Industry Help Desk Expert

    1 day ago

    Johannesburg, Gauteng, South Africa The Global Talent Co. Full time

    Role OverviewWe are seeking a highly skilled and motivated Customer Support Representative to join our team at The Global Talent Co.This is a part-time (20 hours, Weekend Only), Remote role that requires strong communication skills, a customer-first mindset, and the ability to work effectively within a team.Foster exceptional relationships with customers...

  • Service Desk Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa AFRIZAN Full time

    A leading organisation is seeking a Service Desk Specialist to provide top-tier support in a fast-paced environment. This role is perfect for someone with strong technical skills, a problem-solving mindset, and a passion for delivering exceptional service.Key responsibilities include:Logging and managing support tickets efficiently.Handling inbound and...

  • Front Desk Coordinator

    2 days ago

    Johannesburg, Gauteng, South Africa Mibco Full time

    Mibco is seeking a Front Desk Coordinator to join our team. This is an entry-level full-time position in the administrative function within our automotive industry company.About the PositionThis position involves providing exceptional customer service and ensuring that all stakeholders have a positive experience with our organization.The ideal candidate will...

IT Help Desk Manager

2 weeks ago

Johannesburg, Gauteng, South Africa ITC Worldwide, LTD. Full time

ITC Worldwide, LTD. is seeking an experienced Customer Support Director to lead our information technology help desk and incoming tickets. As the primary point of contact for all IT-related inquiries and issues, you will ensure smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities.

This role requires a proven track record of providing exceptional IT support and possessing excellent communication, problem-solving, and leadership skills. You will have the opportunity to develop innovative solutions to enhance user experience and optimize technology resources.

Key Responsibilities
  • Develop processes and documentation for help desk procedures.
  • Evaluate user satisfaction and service delivery processes to identify areas of improvement.
  • Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
  • Prepare reports on help desk metrics and present them to management to inform business decisions.