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IT Help Desk Manager
2 weeks ago
ITC Worldwide, LTD. is seeking an experienced Customer Support Director to lead our information technology help desk and incoming tickets. As the primary point of contact for all IT-related inquiries and issues, you will ensure smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities.
This role requires a proven track record of providing exceptional IT support and possessing excellent communication, problem-solving, and leadership skills. You will have the opportunity to develop innovative solutions to enhance user experience and optimize technology resources.
Key Responsibilities- Develop processes and documentation for help desk procedures.
- Evaluate user satisfaction and service delivery processes to identify areas of improvement.
- Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
- Prepare reports on help desk metrics and present them to management to inform business decisions.
