Senior Network Operations Engineer
1 month ago
HR Genie is seeking a highly skilled Senior HEC Network Operations Level 4 Support to join our team on a contract basis. As a key member of our team, you will be responsible for ensuring the stability, performance, and security of our HEC network.
Responsibilities:- Ensure the stability, performance, and security of the HEC network
- Perform and lead tasks associated with Service Request and Incident Management Processes
- Perform and lead lifecycle management / change management activities
- Perform and lead root cause analysis (RCA) and Problem management activities
- Guide other support staff in performing their tasks
- Work with senior engineers from other domains (e.g. compute, storage, applications)
- Ensure high level of quality of documentation
- Contribute to service, architecture and/or design reviews and optimization activities
- Represent Network team towards external customers and/or internal LoBs and/or vendors
- Minimum 10 years relevant experience in a senior network engineer role, at least 5 years in data centre environments
- Public Cloud - Previous experience in building, managing and supporting large enterprise infrastructure, services and applications on AWS, GCP and Azure
- Private Cloud - Previous experience in Network Data Centre Centric Technology and support for large enterprise infrastructure, that services various level of hosting or SaaS applications
- Must be familiar with DevOps principals and should have prior experience in managing and maintaining DevOps pipeline tools such as Jenkins, Terraform, Ansible, Maven and Scripting (Python) for automation
- Network and Security - Must be experienced with large enterprise scale Cloud Networking and Security, specifically setting up customer VPN connectivity to SAP cloud accounts
- Prior experience in supporting high volume ticket environments, handling escalations, providing best customer experience over ticket/chat/phone, managing multiple levels of teams, providing technical guidance and following best practices for documentation
- Certificates in the industry of the respective technology (Routing: CCNP-R&S, etc..)
- Knowledge of OSPF/BGP, VXVLAN IPv4, IPV6, VLAN, VRRP, VARP, HSRP
- Experience with different VPN implementations and security parameters
- Experience with leading Firewall platforms (Cisco, Forinet, Arista,Palo alto Network)
- Experience with Load balancer platforms
- Experience with Storage and Compute as part of Infrastructure ecosystems is plus
- Tools experiences like Specturm, Netbrain, HPNA, AWX and CVP
- Basic Financial Understanding (OPEX & CAPEX)
- Experience in Service ownership / Coordination is a plus
- Experience with Public Cloud offerings is a plus
- Adaptable to Shift Model
- Profound ITIL knowledge, ability to guide/coach others
- Working via a standard ITSM tools
- Technology Certification(s) CCNP/CCDE preferred
- ITIL certification/s
- experience in a customer facing engineering role
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