Senior Network Operations Engineer

1 month ago


South Africa HR Genie Full time
Job Title: Senior HEC Network Operations Level 4 Support

HR Genie is seeking a highly skilled Senior HEC Network Operations Level 4 Support to join our team on a contract basis. As a key member of our team, you will be responsible for ensuring the stability, performance, and security of our HEC network.

Responsibilities:
  • Ensure the stability, performance, and security of the HEC network
  • Perform and lead tasks associated with Service Request and Incident Management Processes
  • Perform and lead lifecycle management / change management activities
  • Perform and lead root cause analysis (RCA) and Problem management activities
  • Guide other support staff in performing their tasks
  • Work with senior engineers from other domains (e.g. compute, storage, applications)
  • Ensure high level of quality of documentation
  • Contribute to service, architecture and/or design reviews and optimization activities
  • Represent Network team towards external customers and/or internal LoBs and/or vendors
Requirements:
  • Minimum 10 years relevant experience in a senior network engineer role, at least 5 years in data centre environments
  • Public Cloud - Previous experience in building, managing and supporting large enterprise infrastructure, services and applications on AWS, GCP and Azure
  • Private Cloud - Previous experience in Network Data Centre Centric Technology and support for large enterprise infrastructure, that services various level of hosting or SaaS applications
  • Must be familiar with DevOps principals and should have prior experience in managing and maintaining DevOps pipeline tools such as Jenkins, Terraform, Ansible, Maven and Scripting (Python) for automation
  • Network and Security - Must be experienced with large enterprise scale Cloud Networking and Security, specifically setting up customer VPN connectivity to SAP cloud accounts
  • Prior experience in supporting high volume ticket environments, handling escalations, providing best customer experience over ticket/chat/phone, managing multiple levels of teams, providing technical guidance and following best practices for documentation
  • Certificates in the industry of the respective technology (Routing: CCNP-R&S, etc..)
  • Knowledge of OSPF/BGP, VXVLAN IPv4, IPV6, VLAN, VRRP, VARP, HSRP
  • Experience with different VPN implementations and security parameters
  • Experience with leading Firewall platforms (Cisco, Forinet, Arista,Palo alto Network)
  • Experience with Load balancer platforms
  • Experience with Storage and Compute as part of Infrastructure ecosystems is plus
  • Tools experiences like Specturm, Netbrain, HPNA, AWX and CVP
  • Basic Financial Understanding (OPEX & CAPEX)
  • Experience in Service ownership / Coordination is a plus
  • Experience with Public Cloud offerings is a plus
  • Adaptable to Shift Model
Other Skills:
  • Profound ITIL knowledge, ability to guide/coach others
  • Working via a standard ITSM tools
  • Technology Certification(s) CCNP/CCDE preferred
  • ITIL certification/s
  • experience in a customer facing engineering role


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