Senior HEC Network Operations Level 4 Engineer
1 month ago
Global tech firm seeks a Senior HEC Network Operations Level 4 Support to join their team in a Contract Basis. The role offers stability, growth, attractive rates, and a great working environment.
The resources will support India and Mexico, with standard working hours set between 08:00 and 17:00 local time of the respective work locations.
A-Shift (A) - S1: 0600 - 1500 IST
B-Shift (B) - S2: 1300 - 2200 IST
C-Shift (C) - S3: 2130 - 0630 IST (Mexico G-Shift: 08:00 - 17:00 MX TIME)
Responsibilities:
- Ensure stability, performance, and security of the HEC network
- Perform and lead Service Request and Incident Management Processes
- Manage lifecycle and change activities
- Analyze root causes and manage problems
- Guide other support staff in performing tasks
- Collaborate with senior engineers from other domains
- Ensure high-quality documentation
- Contribute to service, architecture, and design reviews and optimization activities
- Represent the Network team towards external customers and/or internal LoBs and/or vendors
Experience:
- Minimum 10 years of experience in a senior network engineer role, with at least 5 years in data centre environments
Technical Skills:
- Public Cloud: Previous experience in building, managing, and supporting large enterprise infrastructure, services, and applications on AWS, GCP, and Azure
- Private Cloud: Experience in Network Data Centre Centric Technology and support for large enterprise infrastructure, hosting various levels of applications or SaaS
- DevOps: Familiarity with DevOps principles and experience managing and maintaining DevOps pipeline tools such as Jenkins, Terraform, Ansible, Maven, and Scripting (Python) for automation
- Network and Security: Experience with large enterprise scale Cloud Networking and Security, specifically setting up customer VPN connectivity to SAP cloud accounts
- Handling high-volume ticket environments, escalations, and technical guidance, following best practices for documentation
- Certificates in relevant technologies (Routing: CCNP-R&S, etc.)
- Knowledge of OSPF/BGP, VXVLAN IPv4, IPV6, VLAN, VRRP, VARP, HSRP
- Experience with different VPN implementations and security parameters
- Experience with leading Firewall platforms (Cisco, Forinet, Arista, Palo Alto Network)
- Experience with Load balancer platforms
- Experience with Storage and Compute as part of Infrastructure ecosystems (a plus)
- Tools experiences like Specturm, Netbrain, HPNA, AWX, and CVP
- Basic Financial Understanding (OPEX & CAPEX)
- Experience in Service ownership / Coordination (a plus)
- Adaptable to Shift Model
Other Skills:
- Profound ITIL knowledge, ability to guide/coach others
- Working via standard ITSM tools
- Technology Certification(s) CCNP/CCDE preferred
- ITIL certification/s
- Experience in a customer-facing engineering role
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