Network Operations Specialist

1 month ago


South Africa HR Genie Full time

Our client, a leading global technology firm, is seeking a highly skilled HEC Network Operations professional to join their remote team on a contract basis.

The successful candidate will provide critical support to India and Mexico, ensuring the stability, performance, and security of the HEC network.

Key responsibilities include:

  • Ensuring the stability, performance, and security of the HEC network
  • Performing tasks associated with Service Request and Incident Management Processes
  • Performing lifecycle management and change management activities
  • Collaborating with Network Ops 3rd Level Support to identify unknown errors
  • Documenting findings in the Known Error Database (KEDB)
  • Supporting Service Desk and Level 1 support staff to incrementally take on more tasks

The ideal candidate will possess:

  • Minimum 1-2 years of relevant experience, working as a network engineer in enterprise production or data centre environments

Technical skills include:

  • Ability to process complex network issues with high autonomy
  • Working on monitoring/orchestrator tools
  • Knowledge of security aspects on systems

Additional skills include:

  • Foundational ITIL knowledge
  • Working via standard ITSM tools
  • Technology Certification(s) CCNA/CCNP preferred
  • ITIL certification(s)
  • Experience in a customer-facing engineering role


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