Senior Network Operations Specialist

1 month ago


South Africa HR Genie Full time

Job Title: Senior HEC Network Operations 3rd Level Support


About the Role:


We are seeking a highly skilled Senior HEC Network Operations 3rd Level Support professional to join our team at HR Genie. The successful candidate will be responsible for ensuring the stability, performance, and security of the HEC network.


Key Responsibilities:


• Ensure stability, performance, and security of the HEC network


• Perform and lead tasks associated with Service Request and Incident Management Processes


• Perform and lead lifecycle management / change management activities


• Perform and lead root cause analysis (RCA) and Problem management activities


• Guide other support staff in performing their tasks


• Work with senior engineers from other domains (e.g. compute, storage, applications)


• Ensure high level of quality of documentation


• Contribute to service, architecture and/or design reviews and optimization activities


• Represent Network team towards external customers and/or internal LoBs and/or vendors


Requirements:


• Minimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data centre environments


• Ability to solve complex infrastructure issues, together with senior engineers of other technical domains


• Ability to lead a team of other engineers


• Ability to ensure high quality of submitted change requests and associated implementations of complex changes


• Implementation including associated risk assessments and mitigation strategies


• Working on monitoring/orchestrator tools


• Knowledge of security aspects on systems


Preferred Skills:


• Profound ITIL knowledge, ability to guide/coach others


• Working via a standard ITSM tools


• Technology Certification(s) CCNP/CCDE preferred


• ITIL certification/s


• Experience in a customer facing engineering role



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