Senior HEC Network Operations 3rd Level Support Specialist
1 month ago
Our client, a leading global tech firm, seeks highly skilled Senior HEC Network Operations 3rd Level Support experts to join their team in a contract capacity. At HR Genie, we offer stability, growth opportunities, competitive rates, and a great work environment.
The selected resources will provide support for India and Mexico, with standard working hours ranging from 08:00 to 17:00 local time for each respective location.
Shifts and Hours:
A-Shift (A) - S1
0600 - 1500 IST
B-Shift (B) - S2
1300 - 2200 IST
C-Shift (C) - S3
2130 - 0630 IST
Mexico
G-Shift (G)
08:00 - 17:00 MX TIME
Responsibilities:
- Ensure the stability, performance, and security of the HEC network.
- Perform and lead tasks associated with Service Request and Incident Management Processes.
- Perform and lead lifecycle management/change management activities.
- Perform and lead root cause analysis (RCA) and Problem Management activities.
- Guide other support staff in performing their tasks.
- Collaborate with senior engineers from other domains (e.g., compute, storage, applications).
- Maintain high-quality documentation.
- Contribute to service, architecture, and/or design reviews and optimization activities.
- Represent the Network team towards external customers and/or internal LoBs and/or vendors.
Requirements and Qualifications:
- Minimum 6-8 years of relevant experience in a senior network engineer role, with at least 3 years in data centre environments.
Technical Skills:
- Ability to solve complex infrastructure issues, together with senior engineers of other technical domains.
- Ability to lead a team of other engineers.
- Ability to ensure high-quality change requests and associated implementations of complex changes.
- Implementation, including associated risk assessments and mitigation strategies.
- Proficiency in monitoring/orchestrator tools.
- Knowledge of security aspects on systems.
Preferred Qualifications:
- Profound ITIL knowledge, ability to guide/coach others.
- Working via a standard ITSM tool.
- Technology Certification(s) CCNP/CCDE preferred.
- ITIL certification/s.
- Experience in a customer-facing engineering role.
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