Senior HEC Network Operations 3rd Level Support Specialist

1 month ago


South Africa HR Genie Full time

Our client, a leading global tech firm, seeks highly skilled Senior HEC Network Operations 3rd Level Support experts to join their team in a contract capacity. At HR Genie, we offer stability, growth opportunities, competitive rates, and a great work environment.

The selected resources will provide support for India and Mexico, with standard working hours ranging from 08:00 to 17:00 local time for each respective location.

Shifts and Hours:

A-Shift (A) - S1

0600 - 1500 IST

B-Shift (B) - S2

1300 - 2200 IST

C-Shift (C) - S3

2130 - 0630 IST

Mexico

G-Shift (G)

08:00 - 17:00 MX TIME

Responsibilities:

  • Ensure the stability, performance, and security of the HEC network.
  • Perform and lead tasks associated with Service Request and Incident Management Processes.
  • Perform and lead lifecycle management/change management activities.
  • Perform and lead root cause analysis (RCA) and Problem Management activities.
  • Guide other support staff in performing their tasks.
  • Collaborate with senior engineers from other domains (e.g., compute, storage, applications).
  • Maintain high-quality documentation.
  • Contribute to service, architecture, and/or design reviews and optimization activities.
  • Represent the Network team towards external customers and/or internal LoBs and/or vendors.

Requirements and Qualifications:

  • Minimum 6-8 years of relevant experience in a senior network engineer role, with at least 3 years in data centre environments.

Technical Skills:

  • Ability to solve complex infrastructure issues, together with senior engineers of other technical domains.
  • Ability to lead a team of other engineers.
  • Ability to ensure high-quality change requests and associated implementations of complex changes.
  • Implementation, including associated risk assessments and mitigation strategies.
  • Proficiency in monitoring/orchestrator tools.
  • Knowledge of security aspects on systems.

Preferred Qualifications:

  • Profound ITIL knowledge, ability to guide/coach others.
  • Working via a standard ITSM tool.
  • Technology Certification(s) CCNP/CCDE preferred.
  • ITIL certification/s.
  • Experience in a customer-facing engineering role.


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