Network Operations Specialist
1 month ago
Our Client, a Global tech firm, is seeking 8 HEC Network Operations 2nd Level Support to join their remote team on a Contract Basis. They offer stability, growth, attractive rates, and a great working environment.
Responsibilities
- Ensure stability, performance, and security of the HEC network.
- Perform tasks associated with Service Request and Incident Management Processes.
- Perform lifecycle management / change management activities.
- Work with Network Ops 3rd Level Support on identifying unknown errors.
- Document findings in the Known Error Database (KEDB).
- Assist Service Desk and Level 1 support staff to incrementally take over more tasks.
Requirements
- Minimum 3-5 years relevant experience, working as a network engineer in enterprise production or data centre environments.
Technical Skills
- Ability to process more complex network issues with high degree of autonomy.
- Working on monitoring/ orchestrator tools.
- Knowledge of security aspects on systems.
Other Skills
- Foundational ITIL knowledge.
- Working via a standard ITSM tools.
- Technology Certification(s) CCNA/CCNP preferred.
- ITIL certification/s.
- Experience in a customer facing engineering role.
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