Network Operations Engineer
1 month ago
Our client, a global tech firm, is seeking 8 HEC Network Operations 2nd Level Support professionals to join their team remotely on a contract basis. They offer stability, growth, attractive rates, and a great working environment.
The resources will support India and Mexico, with standard working hours from 08:00 to 17:00 local time of the work location.
Shift Details:
A-Shift (A) - S1: 0600 - 1500 IST
B-Shift (B) - S2: 1300 - 2200 IST
C-Shift (C) - S3: 2130 - 0630 IST
Mexico:
G-Shift (G): 08:00 - 17:00 MX TIME
Responsibilities:- Ensure the stability, performance, and security of the HEC network.
- Perform tasks associated with Service Request and Incident Management Processes.
- Perform lifecycle management and change management activities.
- Work with Network Ops 3rd Level Support to identify unknown errors.
- Document findings in the Known Error Database (KEDB).
- Assist Service Desk and Level 1 support staff to incrementally take over more tasks.
- Minimum 3-5 years of relevant experience, working as a network engineer in enterprise production or data centre environments.
- Ability to process complex network issues with a high degree of autonomy.
- Working on monitoring/orchestrator tools.
- Knowledge of security aspects on systems.
- Foundational ITIL knowledge.
- Working via standard ITSM tools.
- Technology Certification(s) CCNA/CCNP preferred.
- ITIL certification(s).
- Experience in a customer-facing engineering role.
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