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Greek Language Customer Service Representative

2 months ago

Cape Town, Western Cape, South Africa Language Recruiters Full time
About the Role

We are seeking a highly skilled Greek speaking Customer Service Representative to join our team in Cape Town, South Africa. As a key member of our customer relations department, you will be responsible for providing exceptional service to our international passengers in Greek and English languages.

Key Responsibilities
  • Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
  • Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
  • Fully paid product and systems training provided
  • Daily interactions with international passengers with queries and compliments
  • Required to meet specific key performance indicators and meet expected client service levels
Requirements

To be successful in this role, you will need to possess:

  • Native/Advanced level in Greek language: Verbal & Written skills essential
  • Permanent residence permit or South African ID holders only
  • Flexibility to work shifts. Weekends may apply
  • Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
  • Excellent Computer literacy & technical skills
  • Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
  • Own transport
  • No criminal record

If you meet the above requirements, we would like to hear from you.