Sesotho Language Customer Service Representative
4 weeks ago
We are seeking a highly skilled and fluent Sesotho speaker to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Identify and research customer issues using our in-house operating system
- Complete call logs and reports
- Assist irate customers and escalate when required
- Ensure productivity levels are maintained and quality standards are met
- Perform daily administrative functions and accurately capture required information
- Adhere to company policies and practices
Requirements:
- Fluency in Sesotho language
- Minimum 1 year of inbound call centre experience
- Customer service experience
- Administration experience
- Experience in healthcare, insurance, financial or administration industry (advantageous)
Education and Qualifications:
- Grade 12 (Must Have)
- Formal Call Centre Qualifications (advantageous)
- Proficient in MS Office Suite applications
Salary: R9500 per month
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