Italian Language Customer Service Representative
3 weeks ago
Customer Service & Sales Representative Opportunity
We are seeking a highly skilled Italian-speaking Customer Service and Sales Representative to join our team. As an international, award-winning, multilingual contact centre, we pride ourselves on delivering exceptional client experiences.
Job Summary:
As a Customer Service and Sales Representative, you will work with a prestigious airline brand, handling various work streams, assisting passengers with pre- and post-flight travel-related queries, and working on airline reservations systems. You will also be required to meet specific key performance indicators and maintain expected client service levels.
Key Responsibilities:
- Provide exceptional customer service to international passengers in Italian and English languages.
- Work on airline reservations systems and handle voice calls in English and Italian.
- Meet specific key performance indicators and maintain expected client service levels.
- Work in a demanding and time-sensitive call centre environment.
Requirements:
- Native level fluency in Italian language (verbal and written).
- Located in South Africa.
- Permanent residence permit/South African ID holders only.
- Flexibility to work shifts.
- Fibre internet connection or fixed stable ADSL line required at own cost.
- UPS solution required during load shedding.
What We Offer:
- Fully paid product and systems training.
- 4 weeks of training (fully paid).
- Probation period: 4 months.
Contact Information:
Please note that this job description is for information purposes only. For more information, please contact Black Pen Recruitment directly.
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