Greek Language Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Job Title: Greek Language Customer Service Representative

Job Type: Full time/Permanent

Location: Cape Town, South Africa

Workplace: Fully Remote

Job Description: We are seeking a highly skilled Greek language customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients in Greek and English languages.

Responsibilities:

  • Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
  • Work on airline reservations systems & handling voice calls in English & Greek may include some written correspondence
  • Daily interactions with international passengers with queries and compliments
  • Meet specific key performance indicators and meet expected client service levels

Requirements:

  • Native level fluency in Greek language: Verbal & Written
  • Located in South Africa
  • Permanent residence permit/ South African ID holders only
  • Flexibility to work shifts
  • Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
  • UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).

Training: Fully paid product and systems training provided.

Probation period: 4 months



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