Xitsonga Language Customer Service Representative

2 months ago


Cape Town, Western Cape, South Africa mPower People Solutions Full time
About the Role

We are seeking a highly skilled and fluent Xitsonga language customer service representative to join our team at mPower People Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients via an inbound line.

Key Responsibilities
  • Respond to customer inquiries and provide product and service information
  • Identify and resolve customer issues using our in-house operating system
  • Complete call logs and reports
  • Assist irate customers and escalate when required to senior agents or team leaders
  • Ensure productivity levels are maintained and quality standards are met
  • Perform daily administrative functions and accurately capture required information in our CRM systems
  • Adhere to and support company policies and practices
  • Monitor Average Handling Time in line with standards
  • Adhere to work schedule and occupancy
  • Ensure SLA is adhered to and cases are completed in agreed times
  • Maintain customer quality according to set standards and business process
  • Ensure full compliance to business process, legislation, and standard operating processes
  • Manage zero financial risk in terms of agent errors and/or authorisations
Requirements
  • Minimum of 1 year inbound call centre experience
  • Customer service experience
  • Administration experience
  • Experience in healthcare, insurance, financial, or administration industry and knowledge of relevant legislative environment is highly desirable
  • Grade 12 (Must Have)
  • Formal Call Centre Qualifications (advantageous)
  • Proficient in MS Office Suite applications
Salary and Benefits

R9500 per month



  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Job Title: Xitsonga Speaking Inbound Customer Service AgentWe are seeking a highly skilled and fluent Xitsonga speaker to join our team as an Inbound Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via an inbound line.Key Responsibilities:Answer customer...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Job OverviewWe are seeking a skilled Xitsonga Language Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    About the RoleWe are seeking a highly skilled Xitsonga speaking Inbound Customer Service Agent to join our team at mPower People Solutions.As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing product and service information to our clients.Key...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    At mPower People Solutions, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will be fluent in English and/or one of the following languages: Isindebele, Siswati, Xitsonga, Tshivenda. This role is responsible for delivering exceptional customer service, resolving customer issues, and providing product and service...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    About the RoleWe are seeking a highly skilled and experienced Xitsonga speaking Inbound Customer Service Agent to join our team at mPower People Solutions.The successful candidate will be responsible for providing exceptional customer service to our clients, responding to general contract and transactional inquiries, and resolving customer issues in a timely...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Important Notice: Only candidates fluent or native in the Xitsonga language will be considered for this position.Position OverviewThe primary goal of this role is to effectively identify and comprehend customer requirements, providing exceptional service to enhance business profitability while ensuring fair treatment of all clients. This position involves...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Customer Service RepresentativeWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at mPower People Solutions. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, emails, and other communication channels.Key...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Important Notice: Only candidates fluent or native in the Xitsonga language will be considered for this position.Role OverviewThe primary aim of this position is to recognize and comprehend customer requirements, providing exceptional service to enhance business profitability while ensuring fair treatment of all clients. The role involves direct...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Greek Language Customer Service RepresentativeJob Type: Full time/PermanentLocation: Cape Town, South AfricaWorkplace: Fully RemoteJob Description: We are seeking a highly skilled Greek language customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Job Title: Inbound Contact Center AgentAt mPower People Solutions, we are seeking a highly skilled and multilingual Inbound Contact Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via an inbound line.Key Responsibilities:Respond to customer...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Customer Service and Sales Representative OpportunityWe are seeking a highly skilled and multilingual Customer Service and Sales Representative to join our team. As a representative of a prestigious airline brand, you will be responsible for providing exceptional customer service and support to passengers in Dutch and English languages.Key...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Customer Service & Sales Representative OpportunityWe are seeking a highly skilled Italian-speaking Customer Service and Sales Representative to join our team. As an international, award-winning, multilingual contact centre, we pride ourselves on delivering exceptional client experiences.Job Summary:As a Customer Service and Sales Representative, you will...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Greek Speaking Customer Service and Sales RepresentativeAre you a native Greek speaker looking for a challenging and rewarding career opportunity? Do you have excellent communication skills and a passion for delivering exceptional customer service? We are seeking a highly motivated and experienced Greek speaking customer service and sales...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Important Notice: Fluency in the Xitsonga language is a prerequisite for this position. Applications lacking this qualification will not be considered.Role OverviewThe primary aim of this position is to comprehend and address customer requirements, providing exceptional service to enhance business profitability while ensuring fair treatment of all clients....


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Customer Service Representative - Sesotho SpeakerWe are seeking a highly skilled and fluent Sesotho speaker to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Respond...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at mPower People Solutions. The ideal candidate will be fluent in Sepedi and have a strong passion for delivering exceptional customer service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProvide product and...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    About the RoleWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at mPower People Solutions. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via an inbound line, responding to general contract and transactional inquiries, and...


  • Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Customer Service Representative - German LanguageAre you a fluent German speaker looking for a challenging customer service role? If so, this could be the perfect opportunity for you.Key ResponsibilitiesAssist passengers with pre- and post-flight travel inquiries in German and English.Utilize airline reservation systems to handle customer requests.Engage...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...


  • Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Job OpportunityAs a Customer Service Representative - German Language, you will be responsible for assisting passengers with pre- and post-flight travel inquiries in the customer relations department in German and English. This role requires native-level fluency in German, strong computer literacy, and technical skills. You will be working in a fast-paced...