Senior Technical Account Manager
3 weeks ago
Hire Resolve is seeking a highly skilled and experienced Senior Technical Account Manager to join their team. This individual will be responsible for managing key accounts in the facilities management sector and providing technical expertise and support to clients.
Key Responsibilities:
- Develop and manage a robust strategy and annual plans for contracts to meet contractual requirements and operational and financial business targets
- Ensure contracts are optimally structured, managed, and populated to increase operational efficiency
- Develop strong market knowledge of existing and potential clients and keep the company informed of business growth opportunities aligned with strategic objectives
- Provide in-depth analysis of markets, industry trends, competitors, and clients to improve strategic planning and decision-making
- Define and implement effective organizational and operational structures to deliver technical objectives and establish strategic technical direction and culture
- Develop and maintain links with external professional bodies and standards organizations
- Oversee and manage all technical maintenance requirements and implementation thereof, and ensure timely execution of maintenance
- Provide technical vision to all reporting staff to complement the business vision, setting the tone and direction for the company's technologies
- Ensure compliance with all Health and Safety Standards
- Mentor and train staff in technical and behavioral competencies
Requirements:
- Grade 12
- PR Eng or BTech in one of the technical disciplines
- Min 5 - 10 years of technical experience in a Facilities management environment
- Enhanced knowledge of: Air conditioning Maintenance, Electrical Maintenance and procedures, Equipment and machinery, OHSA codes and Health and Safety Procedures, ISO 9000, ISO 14000, ISO 18001, Technical drawing
- Good understanding of the Labour Relations Act and HR policies and procedures
- Good understanding of BBEEE requirements
- Ability to build and maintain strong relationships with key clients
- Strong ability to identify opportunities for account growth and develop effective account plans
- Ability to interpret data, identify trends, and make data-driven decisions
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