Customer Service Representative for Data Management

1 month ago


Pretoria, Gauteng, South Africa CTU Career Chatz Full time

Overview:

CTU Career Chatz seeks a motivated and customer-oriented Customer Service Representative for Data Management to join our team.

Estimated Salary: $40,000 - $60,000 per year

Job Description:

We are looking for an individual who can provide efficient and effective frontline support, providing exceptional customer service to our clients. The successful candidate will be responsible for supporting the Campus Operational Manager with office activities and operations to secure efficiency and compliance to company policies.

The role involves managing phone calls and correspondence (email, letters, packages etc.), receiving clients and providing operational support as required, maintaining a neat and tidy frontline desk and communal reception/client space, supporting client queries, and being a back-up Testing Centre Administrator. Additionally, the candidate will be responsible for data capturing of student data cards for Sales and supporting on Health and Safety at the campus.

Required Skills and Qualifications:

  • Customer Focus: Provide exceptional customer service to clients
  • Excellent Communication Skills: Strong verbal and written communication skills
  • Problem-Solving Skills: Ability to handle difficult situations with tact and diplomacy
  • Time Management: Prioritize tasks and manage time effectively
  • Administrative Skills: Proficient in Microsoft Office and experience with CRM software is a plus
  • Qualifications: Matric or equivalent; Bachelor's degree in a related field is an advantage
  • Experience: Minimum of 2 years of experience in customer service and front-line support


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