Training and Customer Support Specialist

20 hours ago


Cape Town, Western Cape, South Africa Emporium Full time
Customer Training and Support Role

We are seeking a highly skilled and experienced Customer Training and Support Consultant to join our team at Emporium.

About the Role:

The successful candidate will be responsible for creating and managing training plans with customers, reporting on training progress, and working directly with clients to coordinate each training project to completion.

Key Responsibilities:

  • Develop and implement effective training plans to meet customer needs
  • Provide system training to customers and ensure they are proficient in using the system
  • Offer customer support, resolve queries, and provide solutions to customers
  • Assist with preparing data and uploading it onto the system for new customers

Requirements:

  • Training or consulting experience
  • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
  • Excel proficiency intermediate
  • Customer service/support experience will be advantageous

How to Apply:

Send your MS Word format CV to the relevant contact and use the job reference in the subject line.



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