Customer Support Specialist
23 hours ago
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and accurate operational assistance.
Key Responsibilities- Communicate with customers via various channels, including email, chat, and phone, while utilizing a range of tools to navigate accounts, research, and review policies.
- Provide effective solutions to customer pain points, while adhering to service level agreements for contact channels.
- Develop internal documentation and process improvements to enhance the customer experience.
- Fluent in English and French, both written and verbal.
- 1-2 years of work experience in a Customer Service or Contact Centre environment.
- High School Diploma or relevant NQF level qualification.
- Computer literacy (Excel, Word, PowerPoint, Outlook).
- Previous Amazon Customer Service experience.
- Comfort and experience with the use of technical and payment tools/systems.
- Experience working with KPIs and SLAs.
- Ability to work in teams where team members are in different locations and belong to different cultures.
- Ability to work in a changing environment.
- Flexibility to work shifts, including overnight and weekends.
- Prior experience in process improvement initiatives or Six Sigma.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society, irrespective of age, sex, disability, sexual orientation, race, religion, or belief.
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Norwegian Customer Support Specialist
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Technical Customer Support Specialist
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Cape Town, Western Cape, South Africa Caliber6 Full timeJob Title: Technical Customer Support SpecialistAbout the Role:We are seeking an experienced Technical Customer Support Specialist to join our team at Caliber6, a fast-growing and dynamic VOIP company. The ideal candidate will have at least 3 years of related experience, excellent communication skills, and the ability to assist customers over the phone with...
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Customer Support Specialist
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Customer Support Specialist
23 hours ago
Cape Town, Western Cape, South Africa Emporium Full timeJob Summary:Emporium is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Develop and implement training plans with clients to ensure successful adoption of our systems.Monitor and report...
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Cape Town, Western Cape, South Africa Language Recruiters Full timeJob OverviewAre you proficient in Norwegian and dedicated to providing outstanding customer support? A prominent BPO organization is seeking a Norwegian Customer Support Campaign Specialist to enhance their operations. You will be an integral part of a vibrant team, delivering exceptional service to Norwegian speaking clientele. If you are eager to elevate...
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Cape Town, Western Cape, South Africa Initiate International Full timeWe are seeking a highly skilled and motivated Portuguese speaking Customer Support Specialist to join our team at Initiate International. As a Customer Support Agent, you will play a critical role in delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers through various...
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Cape Town, Western Cape, South Africa Language Recruiters Full timeAbout the RoleWe are seeking a highly skilled Portuguese Speaking Customer Support Specialist to join our team at Language Recruiters. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients through various communication channels.Key ResponsibilitiesCustomer Service...
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Cape Town, Western Cape, South Africa Language Recruiters Full timeAbout the RoleWe are seeking a highly skilled Portuguese Speaking Customer Support Specialist to join our team at Language Recruiters. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service Delivery: Provide timely and effective support...
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
6 days ago
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Technical Support Specialist
3 days ago
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IT Support Specialist
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Customer Support Specialist
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IT Support Specialist
5 days ago
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Technical Support Specialist
4 days ago
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Technical Support Specialist
2 days ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at SA Commercial (Pty) Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective technical support to...
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Administrative Support Specialist
5 days ago
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Technical Support Specialist
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Cape Town, Western Cape, South Africa Sabio Full timeJob SummarySabio is a leading global company providing innovative solutions to the contact centre industry. We are seeking a highly skilled Technical Support Specialist to join our team.About the RoleAs a Technical Support Specialist, you will be responsible for providing technical expertise and support to our customers and internal teams.You will work...
