Customer Support Specialist
4 days ago
About Ditto Hire
Ditto Hire is a leading provider of recruitment software solutions for staffing firms and hiring managers. Our innovative platform helps clients find, manage, market, and place top candidates.
Job Summary
We are seeking a highly skilled Support Consultant to join our growing customer service team. As a Support Consultant, you will play a critical role in delivering exceptional support to our clients, ensuring their success with our platform.
Key Responsibilities
- Provide timely and effective support to clients via various communication channels, ensuring their issues are resolved efficiently.
- Accurately record and document client interactions, activity, and resolutions in our ticket system.
- Collaborate with internal teams to ensure seamless communication and effective issue resolution.
- Participate in ongoing training and professional development to stay up-to-date on our platform and industry best practices.
Requirements
- Customer support background with experience in supporting large platforms.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
- Ability to learn quickly and adapt to new technologies and processes.
- Strong problem-solving skills and ability to work under pressure.
What We Offer
- Competitive compensation package with opportunities for growth and advancement.
- Comprehensive benefits and time-off policies to support work-life balance.
- Collaborative and dynamic work environment with a team of exceptional professionals.
- Opportunities for professional development and growth within the company.
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