Event Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time
About the Role

We are seeking a highly skilled Event Support Specialist to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited - A78. As an Event Support Specialist, you will play a critical role in ensuring the smooth execution of live events in our on-campus venue.

Key Responsibilities
  • Event Setup and Operation: Setup, configure, operate, monitor, troubleshoot, and de-rig event/AV equipment to ensure seamless event execution.
  • Leadership and Training: Lead, train, and oversee vendor engineer personnel to ensure they are equipped to handle event-related tasks.
  • Problem-Solving and Reporting: Report any problems that arise with complex equipment, make repairs as able, and maintain accurate records of equipment use.
  • System and Inventory Management: Develop, document, and maintain event/AV standards, drive process improvements, and manage system and inventory data.
  • Customer Focus: Raise the bar for our customers by searching out opportunities to help others improve skillsets and processes.
A Day in the Life

As an Event Support Specialist, you will work closely with Producers, peers, and customers to deliver high-quality event experiences. Your work will encompass all stages of the event process, including pre-production planning, setup, delivery, and de-rig/restore of event spaces.

Pre-Event
  • Communicate with Event Producers to determine technical needs.
  • Setup, configuration, and thorough testing of equipment ahead of the event.
Event Delivery
  • Operate event/AV equipment (audio, video, lighting) to ensure optimal performance.
  • Optimize systems for the best quality attainable.
  • Adapt to customer needs and changes.
Post-Event
  • Assist with de-rig of event space(s), ensuring correct equipment handling and storage.
  • Participate in post-event feedback discussions/surveys.
About the Team

The Event Production team provides high-quality support to internal Amazon customers. Our team consists of engineers and system engineers who work daily with installed production equipment, helping to plan and execute each event within the space.

We are committed to providing quality customer support for each event and work to customize each event to provide maximum results for each customer.

Requirements
  • 3+ years of experience in events production.
  • 3+ years of experience with video and audio operation, and troubleshooting.
  • Familiarity with Ross video processors, Cisco VC equipment, Yamaha professional mixing consoles.
  • Strong written and verbal communication skills.
  • Ability to adjust work schedule to business needs.
  • Positive-minded with a 'can-do' attitude.
Preferred Qualifications
  • 2 – 4 year degree in A/V, technical theater, or related field, or equivalent experience.
  • Deep understanding of live audio/video mixing principles, troubleshooting, and problem-solving for relevant systems and equipment.
  • Background in event AV, including audio, video, lighting, and staging systems.
  • Knowledge of MS Office suite.

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