Technical Support Specialist

2 months ago


Cape Town, Western Cape, South Africa Vista Full time

Job Summary

Vista is seeking a highly skilled Technical Support Specialist to join our team in Cape Town. As a Technical Support Specialist, you will be responsible for providing technical support to our customers across Europe, the Middle East, and Africa.

Key Responsibilities

  • Provide technical support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues related to software, hardware, and network configurations.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation to support customer support processes.
  • Participate in training and development programs to enhance technical skills and knowledge.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Relevant work experience in technical support or a related field.
  • Strong technical skills in software development, database management, and network configurations.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer

  • Opportunity to work with a dynamic team in a fast-paced environment.
  • Professional development opportunities to enhance technical skills and knowledge.
  • Hybrid working arrangement to balance work and personal life.


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