Continuous Improvement Director
3 days ago
We are looking for a highly motivated and experienced Operational Excellence Lead to join our team in Umhlanga. The successful candidate will have a strong background in process improvement, stakeholder management, and project delivery.
**Responsibilities:**
- Drive continuous improvement initiatives across the organization.
- Develop and implement process improvements aligned with business objectives.
- Maintain effective stakeholder relationships to ensure alignment and buy-in.
- Manage individual commercial agreements for each client/campaign.
- Lead cross-functional teams to deliver projects and initiatives.
**Requirements:**
- Minimum 2 years' experience in BPO industry.
- Proven track record in process improvement and project delivery.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment.
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