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Sales Team Lead

1 week ago

Johannesburg, Gauteng, South Africa Sanlam Limited Full time
About the Role

The First Line Management role for a Team of Sales Agents in the Contact Centre is responsible for the daily management of sales targets, staff productivity, quality and compliance adherence. The ideal candidate will have experience in managing a team and driving results.

Key Responsibilities
  1. Set goals with team members covering performance, quality and development areas.
  2. Apply effective motivational techniques to manage incentive budgets.
  3. Foster a culture of career and skills development of team members.
  4. Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters.
  5. Develop new Sales Agents in the contact centre and drive project and campaign targets.

Qualification & Experience

  • Matric (or equivalent qualification).
  • Completed RE 1 and 150 FAIS credits (advantageous).
  • Minimum of 3 years team management experience in a sales environment.
  • Minimum of at least 2 years' experience in a call centre environment (Outbound).
  • Financial Services experience (Long-term insurance and within a sales-oriented environment).
  • Sales experience.