Service Advisor

5 months ago

Sandton, South Africa Clicks Group Limited Full time

**Listing reference**: 016595**Listing status**: Online-
**Position summary**

**Industry**:Pharmaceutical Sector
- **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Sandton
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Introduction**
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.**Job description**

**Job Objectives**:

- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Knowledge**:

- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing

**Skills**:

- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills

**Competencies**:
Essential:

- Leading and Supervising
- Relating and Networking
- Delivering Results and Meeting Customer Expectations

Desirable:

- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks

**Minimum requirements**

**Education**:
Essential:

- Grade 12
- Relevant Retail/Business Management qualification (External applicants)

Desirable:

- Maths 50% and English 50% at Grade 12 level

  • Service Advisor

    2 weeks ago

    Sandton, South Africa Motus Corporation Full time

    The Service Advisor role at Motus Corporation is a key position in ensuring the delivery of quality service to customers.As an interface between the technical team and the customer, the Service Advisor plays a critical role in providing cost-effective repairs and maintaining a high level of customer satisfaction.Providing prompt and courteous service to...

  • Service Advisor

    2 weeks ago

    Sandton, South Africa Motus Corporation Full time

    Service Advisor RoleThe Service Advisor is responsible for providing exceptional customer service and ensuring the efficient repair and maintenance of commercial vehicles.Key Responsibilities:Act as a liaison between the technical team and customers to deliver cost-effective repairs and quality service.Provide estimated cost analysis of repairs and routine...

  • Service Advisor

    5 months ago

    Sandton, South Africa Bonafide Human Capital Full time

    Our well known automotive dealer client based in **Sandton, Gauteng** currently holds a vacancy for a **Technically Astute Male Service Advisor.** The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to...

  • Service Advisor Position

    3 weeks ago

    Sandton, South Africa Intercon Recruitment Full time

    Job Opportunity:Service Advisor - Fourways, Sandton, JHBWe are seeking a Service Advisor with previous experience in a dealership environment. Key responsibilities include booking in clients, obtaining authorization, and invoicing.Key Requirements:• Previous experience as a Service Advisor in a dealership• Valid driver's license• Traceable...

  • Service Advisor

    5 months ago

    Sandton, South Africa Bonafide Human Capital Full time

    Our well known automotive dealer client based in Sandton, Gauteng currently holds a vacancy for a **Technically Astute Male Service Advisor.** The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure...

  • Service Advisor

    1 month ago

    Sandton, South Africa Motus Corporation Full time

    Cargo Commercial Vehicles Germiston is seeking a highly skilled Service Advisor to join their service team. Reporting to the Manager: Service, this role is responsible for providing exceptional customer service and ensuring the smooth operation of the service department.Key Responsibilities:Providing technical support to customers and resolving any issues in...

  • Service Advisor

    4 weeks ago

    Sandton, South Africa Motus Corporation Full time

    Cargo Commercial Vehicles Germiston is seeking a highly skilled Service Advisor to join their team. As a key member of the service team, the successful candidate will be responsible for providing exceptional customer service and ensuring the smooth operation of the service department.Key Responsibilities:Providing technical support and guidance to customers...

  • Service Advisor Position Available

    3 weeks ago

    Sandton, South Africa Intercon Recruitment Full time

    Service Advisor Role SummaryIntercon Recruitment is seeking a skilled Service Advisor to join our team at a reputable dealership in Fourways. The successful candidate will be responsible for booking in clients, obtaining authorization, and invoicing. Requirements:Prior experience as a Service Advisor in a dealership environment.Valid driver's...

  • Customer Service Advisor

    2 months ago

    Sandton, South Africa Shorza Ltd Full time

    Exciting Opportunity: Customer Service Advisor / Customer Call Centre Agent in Sandton! Are you a Customer Service expert looking for your next challenge? Do you thrive in fast-paced environments and enjoy helping others? If so, we want YOU to join our team!We are collaborating with a prestigious UK client to find a Customer Service Advisor based in Sandton....

  • Service Advisor

    3 weeks ago

    Sandton, South Africa Intercon Recruitment Full time

    Job DescriptionService Advisor - Fourways, Sandton, JHBDealership in Fourways is looking for a Service Advisor, with previous Service Advisor experience. Will be booking in clients, getting authorization and invoicing.Salary: Market-related, basic negotiable depending on Experience, plus commission. Pension Fund & Medical AidRequirements:•Must have...

  • Service Advisor

    3 weeks ago

    Sandton, South Africa Intercon Recruitment Full time

    Service Advisor - Fourways, Sandton, JHBDealership in Fourways is looking for a Service Advisor, with previous Service Advisor experience. Will be booking in clients, getting authorization and invoicing.Salary: Market-related, basic negotiable depending on Experience, plus commission. Pension Fund & Medical AidRequirements:•Must have previous Dealership...

  • Service Advisor

    2 weeks ago

    Sandton, South Africa Intercon Recruitment Full time

    Dealership in Fourways is looking for a Service Advisor, with previous Service Advisor experience. Will be booking in clients, getting authorization and invoicing. Salary: Market-related, basic negotiable depending on Experience, plus commission. Pension Fund & Medical AidRequirements:•Must have previous Dealership Service Advisor experience•Valid...

  • Service Advisor | UD Trucks Midrand

    2 weeks ago

    Sandton, South Africa Motus Corporation Full time

    UD Trucks Midrand currently holds a vacancy for a Service Advisor.The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of commercial vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to...

  • Experienced Service Advisor Required

    5 days ago

    Sandton, South Africa Intercon Recruitment Full time

    A leading Dealership in Fourways is seeking an accomplished Service Advisor to join their team.As a key member of the service department, you will be responsible for booking in clients, obtaining authorization, and invoicing. Your excellent communication skills and attention to detail will ensure seamless customer experiences.This role offers a competitive...

  • Customer Service Advisor

    4 months ago

    Sandton, South Africa Shorza Ltd Full time

    Customer Service Advisor An exciting opportunity exists for a Customer Service Advisor based in Sandton for our UK client. The successful person will be responsible for providing excellent customer service to Customers and Service Providers. THIS ROLE REQUIRES ZENDESK EXPERIENCE - IT IS PREREQUISITE. The ideal candidate: Will be a highly self-motivated...

  • Service Advisor

    5 months ago

    Sandton, South Africa Clicks Group Limited Full time

    **Listing reference**: click_015174**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Sandton - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you passionate about health and beauty products...

  • Service Advisor: Non-Technical | Stellantis Vereeniging

    4 months ago

    Sandton, South Africa Motus Corporation Full time

    Motus STELLANTIS VEREENIGING has an opportunity available for a NON-TECHNICAL SERVICE ADVISOR. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is...

  • Customer Service Advisor

    4 months ago

    Sandton, South Africa Shorza Ltd Full time

    Customer Service AdvisorAn exciting opportunity exists for a Customer Service Advisor based in Sandton for our UK client. The successful person will be responsible for providing excellent customer service to Customers and Service Providers.THIS ROLE REQUIRES ZENDESK EXPERIENCE - IT IS PREREQUISITE.The ideal candidate:Will be a highly self-motivated...

  • Customer Service Advisor

    4 months ago

    Sandton, South Africa Shorza Ltd Full time

    Customer Service AdvisorAn exciting opportunity exists for a Customer Service Advisor based in Sandton for our UK client. The successful person will be responsible for providing excellent customer service to Customers and Service Providers.THIS ROLE REQUIRES ZENDESK EXPERIENCE - IT IS PREREQUISITE.The ideal candidate:Will be a highly self-motivated...

  • SERVICE ADVISOR: NON-TECHNICAL

    1 week ago

    Sandton, South Africa Motus Corporation Full time

    Motus Renault Centurion has an opportunity available for a NON-TECHNICAL SERVICE ADVISOR. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost effective repairs and quality service is...