Customer Service Experience Expert

1 month ago


Cape Town, Western Cape, South Africa Telebest Full time
Job Opportunity: Customer Service Centre Agent

We are seeking a highly skilled and dedicated individual to fill the role of Customer Service Centre Agent at Telebest.

The ideal candidate will possess excellent communication skills, a strong ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences.

  • Key Responsibilities:
  • Support customer interactions across various channels, ensuring prompt and professional responses to inquiries and concerns.
  • Remain knowledgeable of performance requirements, brands, products, programmes, and process documentation to provide accurate information to customers.
  • Ensure necessary systems are updated accordingly to maintain efficient service delivery.
  • Provide valid, complete, and accurate information to customers, adhering to established standards.
  • Maintain strict adherence to Service Level Agreements, guaranteeing seamless customer experiences.
  • Proactively identify opportunities to enhance customer retention and satisfaction.
  • Continuously seek ways to improve the customer experience, driving growth and loyalty for Telebest.

About the Role:

This is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Customer Service Centre Agent. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to drive customer satisfaction and loyalty.

Requirements:

  • Matric qualification – essential
  • Minimum 3 years of experience in a similar Customer Service role with a proven track record of delivering excellent customer support – essential
  • Proficient in Microsoft Office 365, with expertise in applicable tools to execute key functions – essential
  • Technical proficiency and understanding of products and services offered by Telebest

Salary Range: $50,000 - $65,000 per annum, depending on qualifications and experience

Benefits: Competitive salary, comprehensive benefits package, and opportunities for career growth and development



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