Customer Experience Representative
2 days ago
**Job Summary:**
EXL Service is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our insurance support team, you will play a vital role in delivering exceptional customer experiences.
**Key Responsibilities:
- Foster strong relationships with customers through effective communication and issue resolution.
- Analyze and address complex customer inquiries and concerns regarding insurance benefits.
- Record all interactions, transactions, and complaints, and take appropriate action.
- Elevate unresolved grievances to ensure timely resolutions.
**Requirements:**
To succeed in this role, you must have:
- At least 1 year of experience in a contact center environment.
- A basic understanding of insurance concepts.
**Benefits Package: We offer a competitive salary and benefits package that includes access to ongoing training and development opportunities.
We estimate the annual salary for this position to be between R160,000 and R200,000 based on industry standards and location.
-
Customer Experience Representative
1 day ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAbout Customer Service Adviser RoleWe are seeking a highly skilled Customer Service Adviser with webchat and voice experience to join our global team at Customer Experience People SA Ltd.Key Responsibilities:Provide high-quality responses to customers, maintaining performance standards and handling high volumes of calls/chats/emails.Proactively identify...
-
Customer Experience Associate Lead
1 week ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAre you a customer experience enthusiast with a passion for delivering exceptional service? We are seeking an experienced Customer Service Adviser to join our global team. As a Customer Experience Associate Lead, you will play a vital role in providing high-quality responses to customers, maintaining performance standards, and attending to high volumes of...
-
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeWe are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...
-
Customer Experience Representative
1 month ago
Cape Town, Western Cape, South Africa MyRunway Full timeAt MyRunway, we're committed to delivering exceptional customer experiences. As our Customer Experience Representative, you'll play a pivotal role in helping us achieve this goal. Your responsibilities will include:Providing top-notch support to our customers across various platforms.Engaging daily with customers to resolve queries and address...
-
Customer Experience Representative
1 month ago
Cape Town, Western Cape, South Africa Boomerang Marketing Full timeJob Title: Customer Experience RepresentativeAbout the Role: We're looking for a proactive and customer-focused CX Agent to join our team. This role requires a CX professional with a basic understanding of the US property market, including an awareness of interest rates and property-related terms. As the first point of contact, you'll engage with customers,...
-
Customer Experience Representative
2 weeks ago
Cape Town, Western Cape, South Africa HomeChoice Holdings Limited Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Representative to join our team at HomeChoice Holdings Limited. As a key member of our sales team, you will play a vital role in delivering exceptional customer service and driving sales growth.About the Role:The ideal candidate will have a minimum of 1 year's experience in retail, with a...
-
Sales and Customer Experience Representative
3 weeks ago
Cape Town, Western Cape, South Africa CaRRoL BoYeS Full timeJob DescriptionWe are seeking a highly motivated and results-driven Sales and Customer Experience Representative to join our team at CaRRoL BoYeS.Key Responsibilities:Encourage customers into the store and convert browsers into buyers, driving sales volumes through upselling.Maintain visually appealing Merchandising and ensure stock levels are...
-
Customer Experience Representative
4 weeks ago
Cape Town, Western Cape, South Africa Teleperformance Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative in the Financial Services industry.Key ResponsibilitiesTo provide exceptional customer service by professionally handling all customer contact and ensuring a Simply Brilliant experience.To actively promote the Teleperformance...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa Dis-Chem Pharmacies Full timeDis-Chem Pharmacies is seeking a skilled Customer Service Representative to join their team at the Central Park, Century City store. As a key member of the retail team, you will be responsible for upholding merchandising standards while providing exceptional customer service.The ideal candidate will have a strong background in retail operations and...
-
Customer Experience Representative
2 weeks ago
Cape Town, Western Cape, South Africa Boomerang Marketing Full timeAbout the RoleWe're seeking a Customer Experience (CX) Agent to join our team at Boomerang Marketing.This role requires a proactive and customer-focused individual with a basic understanding of the US property market, including awareness of interest rates and property-related terms.As the first point of contact, you'll engage with customers, confidently...
-
Customer Experience Representative
1 month ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeKey Responsibilities:We are seeking a skilled Customer Experience Specialist to join our team at Call Centre Staffing. This role involves managing a portfolio of existing clients and accounts, ensuring strong client relationships and retention. You will deliver exceptional customer service at all times, providing clients with a range of unbiased travel...
-
Customer Experience Team Leader
1 month ago
Cape Town, Western Cape, South Africa Telebest Full timeJob Title: Customer Service Team LeaderJob Summary:We are seeking an experienced Customer Service Team Leader to join our team at Telebest. As a key member of our customer service operations, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer experiences.Key Responsibilities:Lead...
-
Sales Service Representative
4 days ago
Cape Town, Western Cape, South Africa The Unlimited Force Full timeAbout The Unlimited ForceWe are a dynamic retail company seeking an exceptional sales service representative to contribute to our team's success.
-
Customer Experience Representative
1 month ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeAbout the RoleWest Coast Personnel is seeking a highly skilled Customer Success Specialist to join our team. This is a unique opportunity to contribute to a rapidly growing company where you will play a key role in partnering with our business and employees as they continue to scale in size, revenue, and performance.
-
Customer Experience Representative
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAbout WNS Global ServicesWe are a leading global business process management company, providing services in customer interaction, finance & accounting, human resources, research and analytics, manufacturing, supply chain and order management. Our comprehensive outsourcing services deliver real value to clients by helping them improve their efficiency and...
-
Customer Experience Ambassador
3 weeks ago
Cape Town, Western Cape, South Africa TTEC Full timeOverviewTTEC is a leading provider of customer experience solutions. As a Customer Service Representative, you'll be at the forefront of delivering exceptional experiences for our clients.Job SummaryWe're seeking a highly skilled and empathetic individual to join our team in Cape Town, South Africa. In this role, you'll be responsible for providing top-notch...
-
Internal Communications Strategic Lead
3 weeks ago
Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full timeAbout Customer Experience People SA LtdWe are a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences. Our team is passionate about building meaningful connections with our customers and employees alike.
-
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Sales and Service Representative: Customer Experience ExpertAbout the Role:The ideal candidate will be a motivated and results-driven individual with excellent communication skills, able to work in a fast-paced environment and handle multiple sales calls per day. With a strong focus on customer satisfaction, you will be responsible for identifying...
-
Cape Town, Western Cape, South Africa Tailormade Solution Full timeTailormade Solution is currently seeking a skilled Customer Service Representative to join our team. This individual will be responsible for providing exceptional customer service and food preparation expertise in a fast-paced deli environment.Key Responsibilities:Respond to customer inquiries, offer product recommendations, and provide samples to enhance...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeCustomer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Surgo PTY Ltd.The ideal candidate will have a minimum of 2 years' experience in customer care, preferably in a call centre environment.Key responsibilities include:Providing excellent customer service via webchatResolving customer queries and complaints in a...