IT Support Specialist
1 month ago
Job Summary:
We are seeking a skilled IT Service Desk Analyst to provide top-notch technical assistance to our internal customers.
Key Responsibilities:
- Serve as the primary point of contact for internal customers seeking technical support.
- Utilize diagnostic techniques and pertinent questions to troubleshoot remote issues.
- Determine the best solution based on the internal customer's reported problems.
- Perform basic AD user account and Google account administration.
- Provide after-hours first-line support service to end users on a rotational basis.
Requirements:
- Diploma or certification in IT.
- Minimum 2 years of experience as an IT Service Desk Analyst serving customers.
- Technical expertise with working knowledge of operating systems.
- ITIL experience is a plus.
- Experience with CRM systems.
About Ad Talent Africa:
At Ad Talent Africa, we value our employees and strive to create a supportive work environment.
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