IT Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

Job Summary:

We are seeking a skilled IT Service Desk Analyst to provide top-notch technical assistance to our internal customers.

Key Responsibilities:

  • Serve as the primary point of contact for internal customers seeking technical support.
  • Utilize diagnostic techniques and pertinent questions to troubleshoot remote issues.
  • Determine the best solution based on the internal customer's reported problems.
  • Perform basic AD user account and Google account administration.
  • Provide after-hours first-line support service to end users on a rotational basis.

Requirements:

  • Diploma or certification in IT.
  • Minimum 2 years of experience as an IT Service Desk Analyst serving customers.
  • Technical expertise with working knowledge of operating systems.
  • ITIL experience is a plus.
  • Experience with CRM systems.

About Ad Talent Africa:

At Ad Talent Africa, we value our employees and strive to create a supportive work environment.



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