Inbound Call Agent

4 days ago


Cape Town, Western Cape, South Africa mPower People Solutions Full time
About the Role

We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, ensuring timely and effective resolution of client inquiries.

Your key responsibilities will include:

  • Interacting with clients via an inbound line
  • Responding to general contract and transactional inquiries
  • Providing product and service information
Responsibilities
  • Deliver first-class customer service, ensuring customer satisfaction and loyalty
  • Provide customers with accurate product and service information
  • Identify and resolve customer issues efficiently
  • Maintain accurate call logs and reports
Requirements
  • Bilingual or multilingual ability (preferably fluent in English)
  • Previous experience in inbound customer service (minimum 6 months)
  • Location: Century City (must be able to travel to start an 8 am shift)
  • Shift times: 8 am to 5 pm Mon to Friday and every second Saturday 8 am to 12 pm


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