Call Centre Manager

7 days ago


Cape Town, Western Cape, South Africa HR Genie Full time

Call Centre Manager

Location: Cape Town CBD

Salary: R30 0000 R60 000 p.m.

We are a leading debt collecting company in the financial services sector based in Cape Town. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business objectives.

Key Responsibilities

Leadership & Team Management

  • Manage a 120-seater call centre consisting of team leaders and call centre agents.
  • Monitor call centre performance and ensure adherence to daily/weekly/monthly operational targets.
  • Develop, identify and enhance team leadership skills to represent staff with excellence.
  • Develop, implement and maintain training programs to enhance skills, performance and product knowledge.

Operational Efficiency

  • Develop, implement and maintain call strategies in line with company strategic objectives.
  • Optimize workflows, call scripts and internal processes to ensure optimised productivity.
  • Analyse call centre related performance and compliance data and develop action plans to address improvement required.
  • Develop strategies for continuous improvement.

Human Resource Management

  • Assist with on-the-job training of all newly appointed employees.
  • Continues training of agents who do not meet operational targets.
  • Enforce all company policies to ensure adherence and follow prescribed human resources processes and procedures to identify and rectify all non-adherence and initiate disciplinary actions where necessary.

Requirements

Education:

  • Grade 12 (Matric) is essential.
  • Relevant Tertiary diploma/degree

Experience:

  • Minimum 3 years of proven management experience in a call centre environment, preferably within the debt collections or financial industry.

Skills:

  • Exceptional communication, leadership, and problem-solving abilities.
  • Exceptional planning and organising skills.
  • Demonstrating a goal orientated and pro-active mindset a non-negotiable.

If you meet the requirements and are ready to take on a leadership role within a company that offers ample opportunity for growth, wed love to hear from you



  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Our client is seeking a results-driven Outbound/Inbound Call Centre Manager for an innovative, contemporary, and dynamic real estate brokerage in Cape Town. In this role, you will oversee daily call centre operations, drive performance through strategic initiatives, and ensure a seamless customer experience across both inbound and outbound channels, while...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Our client is seeking a results-driven Outbound/Inbound Call Centre Manager for an innovative, contemporary, and dynamic real estate brokerage in Cape Town. In this role, you will oversee daily call centre operations, drive performance through strategic initiatives, and ensure a seamless customer experience across both inbound and outbound channels, while...

  • Call Centre Agents

    2 weeks ago


    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Description:Are you an experienced Call Centre Agent looking for your next opportunity? We have an exciting role available that might be perfect for youRequirements:Proven track record in Call Centre operationsFMCG experience is an advantageExcellent communication skills with the ability to converse in English with foreign nationals and business...

  • Call Centre Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    URGENT: Contact Centre Agents (Temp) in BelvilleOur client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role:Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to working...


  • Cape Town, Western Cape, South Africa Lewis Group Full time

    Job Description:The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:Sell insurance products telephonically to potential policyholders by reading from an approved script,Utilise a call center dialer to manage lead follow-upStrive to achieve insurance policy sales and campaign targetsAssist policyholders with policy...


  • Cape Town, Western Cape, South Africa Santam Insurance Full time

    We are seeking a dedicated Sales Advisor to join our team at Santam Direct Call Centre in Bellville, Cape Town. The ideal candidate will provide exceptional customer service and sales support to clients while achieving sales targets in an outbound call centre environment.Main responsibilities include handling inbound/outbound telephonic communication with...


  • Cape Town, Western Cape, South Africa Sanlam Limited Full time

    Sanlam Personal Loans (SPL) is a pioneering Fintech business that has been democratising financial advice and solutions across the African continent for over two decades. Our mission is to bridge the gap in generational wealth by providing inclusive financial confidence.Job OverviewThe Call Centre Resource Planner role is a critical position situated in our...


  • Cape Town, Western Cape, South Africa Lewis Group Full time

    The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant 'fit and proper' requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to...


  • Cape Town, Western Cape, South Africa Lewis Group Full time

    The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant 'fit and proper' requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to...


  • Cape Town, Western Cape, South Africa Cape Business Centre Full time

    Cape Business Centre is a prestigious business hub located in the heart of Cape Town's V&A Waterfront Harbour.As a highly motivated and organised Business Centre Manager, you will be responsible for overseeing the day-to-day operations of our business hub.The ideal candidate will possess strong leadership skills, excellent client relationship abilities, and...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow.Successful applicant will be responsible for selling insurance products (life cover, funeral cover, income protection plans, disability cover & criticall illness) to potential clients. Responsibilities:Sales of...


  • Cape Town, Western Cape, South Africa Cape Business Centre Full time

    Role Overview:This senior-level position requires a highly skilled and experienced professional to lead the operations of a busy business centre.You will be responsible for managing client relationships, developing business growth strategies, and overseeing daily centre operations.Key Responsibilities:Client Management:Develop and maintain strong...


  • Cape Town, Western Cape, South Africa The Appointment Firm Full time

    Call Centre Sales ManagerA debt consolidations company based in Salt River, Cape Town is looking for a Call Centre Sales Manager to join their team.Duties & ResponsibilitiesOverseeing sales, promotions, and campaigns.Planning and directing the hiring and training of new Sales Representatives.Participating in planned activities that are appropriate for own...


  • Cape Town, Western Cape, South Africa The Appointment Firm Full time

    Leadership OpportunityThe Appointment Firm is seeking a seasoned sales leader to take on a leadership role in our call centre sales team. As a Sales Manager, you will have the opportunity to develop and execute sales strategies, lead a high-performing team, and drive revenue growth.QualificationsBachelor's degree in Business Administration or related field -...


  • Cape Town, Western Cape, South Africa Cape Business Centre Full time

    Job Title:Business Centre ManagerAbout Cape Business Centre:Cape Business Centre is a premium business hub located in the heart of the V&A Waterfront Harbour, Cape Town.We provide fully furnished executive office and conferencing solutions for businesses of all sizes, offering sleek, modern, and well-equipped working spaces.Our goal is to offer our clients a...


  • Cape Town, Western Cape, South Africa Sanlam Limited Full time

    Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in...


  • Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:- Conduct outbound calls to customers to promote products and services-...

  • Data capturer

    5 days ago


    Cape Town, Western Cape, South Africa Pearl Civils Full time R12 000 - R18 000

    Data Capturer / Call Centre Agent at Pearl Civils in Cape TownThis role involves interacting with customers and capturing data accurately. Key responsibilities include:Answering customer inquiries and providing information.Data entry and management of customer records.Assisting with administrative tasks as needed.To apply email CV:...