Inbound Travel Industry Expert

6 days ago


Cape Town, Western Cape, South Africa Phoenix Recruitment Full time

Job Overview:

Phoenix Recruitment is currently seeking a results-driven Senior Travel Designer to join our dynamic team.

Key Responsibilities:

  • Developing and maintaining strong relationships with Sales Agents
  • Generating and growing sales by securing, costing, and presenting journeys in a timely manner
  • Fostering and building strong relationships with sales agents to strengthen the bond and partnership, attending relevant familiarization trips with agents
  • Delivering a speedy service to sales agents, ensuring efficient communication and meeting tight deadlines
  • Liaising with the Reservations Manager on sales potential and any developments on the agent relationship for all bookings

Requirements:

  • A Matric certificate
  • Tertiary certification in Travel & Tourism / Hospitality
  • At least 4-5 years' experience in the Inbound Travel market
  • Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry
  • In-depth knowledge of Southern and East Africa
  • Personal or educational travel experience is advantageous
  • Knowledge of Mozambique, Mauritius and Seychelles, an added advantage
  • Computer literacy (Microsoft Office: Outlook, Teams, Excel and Word)
  • Working knowledge of TourPlan and WETU or similar booking/operating system
  • Excellent attention to detail
  • Dynamic, creative, organised and excellent communication skills
  • The ability to thrive under pressure in a fast-paced environment with tight deadlines without compromising accuracy and prioritizing demands
  • Problem-solving skills and maintaining high-quality output
  • Highly detailed product knowledge vital for speed in presenting alternatives
  • Strong financial skills, self-starter with high integrity level and ethical conduct


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