Collections and Customer Service Agent

3 days ago


Cape Town, Western Cape, South Africa Paqueta Personnel Full time

We are seeking a skilled Collections and Customer Service Agent to join our team at Paqueta Personnel. As a key member of our collections department, you will be responsible for resolving outstanding accounts and providing exceptional customer service.

About the Role :

  • The successful candidate will be responsible for collecting on delinquent accounts, maintaining good customer relations with debtors, and effectively solving problems in an effort to resolve account delinquency and prevent losses.
  • This role requires excellent communication and interpersonal skills, as well as the ability to work under pressure.
  • The ideal candidate will be proficient in using standard office equipment and basic computer software.

Key Responsibilities :

  • Initiate outbound calls to customers and receive inbound calls from customers.
  • Negotiate payment plans with debtors and maintain accurate records.
  • Perform other duties as assigned by management.


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