Inbound Call Center Agent
4 days ago
We are seeking a highly skilled and motivated Sotho Speaking Customer Service Advisor to join our team in Century City. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and contributing to the growth of our business. If you are a results-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.
Duties and Responsibilities
Your primary duties will include answering calls, responding to customer inquiries, providing product and service information, and resolving customer issues. You will also be responsible for maintaining accurate records, meeting quality standards, and supporting company policies and practices. In addition, you will be required to work effectively in a team environment, adhere to SLAs, and prioritize tasks to meet productivity and quality expectations.
Requirements
To succeed in this role, you must have a strong background in customer service, be fluent in Sotho, and possess experience in an inbound call center environment. You will also need to have a clear understanding of company policies and procedures, as well as excellent communication and problem-solving skills. Additionally, you should be able to work effectively in a fast-paced environment, prioritize tasks, and meet productivity and quality expectations.
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