BPO Sales Coach

4 weeks ago


Cape Town, Western Cape, South Africa CallForce Full time
Sales Trainer Opportunity at CallForce

CallForce, a leading BPO service provider, is seeking a skilled Sales Trainer to join our team in Cape Town. As a Sales Trainer, you will play a crucial role in delivering training that enhances the skills and knowledge of our sales professionals.

Key Responsibilities:
  • Facilitate training sessions to ensure that our sales team has the necessary skills and knowledge to excel in their roles.
  • Develop and implement training programs that meet the needs of our clients and their campaigns.
  • Conduct training needs assessments and provide recommendations for improvement.
  • Collaborate with our Quality Calibration team to ensure that our sales team meets the required standards.
  • Participate in Training the Trainers (TTT) sessions to enhance your skills and knowledge.
  • Stay up-to-date with industry trends and developments to ensure that our training programs are relevant and effective.
  • Communicate with our team to ensure that they have the necessary knowledge and skills to succeed in their roles.
  • Coordinate with our Operations Manager to ensure a smooth transition of agents from training to incubation.
  • Coach and mentor our sales team to improve their performance and achieve their goals.
  • Monitor and report on training metrics to ensure that our training programs are meeting their objectives.
Requirements:
  • Minimum 1 year of experience as a Sales Trainer in a BPO environment.
  • Experience in the telecommunications industry is highly desirable.
  • Proven track record of improving sales performance and achieving results.

We are an equal opportunities employer and welcome applications from qualified candidates. If you are passionate about sales and training, and want to be part of a dynamic team, please submit your application.


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