Operational Service Delivery Expert

3 days ago


Johannesburg, Gauteng, South Africa TalentCru Full time

Customer Focus

The successful candidate will establish and maintain relationships with key client management contacts; attend client meetings and conduct regular client visits; develop awareness of client future business needs, identify potential opportunities and communicate;

Finance Management

Responsible for ensuring on-time and accurate invoice delivery to clients; continuously liaising with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved; analysing weekly stats per responsible client;

People Development

Candidate will coach and mentor assignees; manage teams and disciplinary issues; manage disciplinary enquiries, CCMA cases, LR activities etc; escalate potential labour risks; establish a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people; drive transformation within team; ensure the required branch performance management, talent development, and succession plan processes are in place, and supported; ensure team members are appropriately trained and developed; responsible for arranging, controlling and overseeing the training of assignees;



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