Global Technical Services Specialist
2 days ago
iSON Xperiences seeks a Samsung Field Technical Consultant's professional to fill a critical technical support role. As a Senior Field Service Consultant, you will deliver expert-level technical support services to our customers.
Key responsibilities include providing on-site training to technicians, guiding them on Service Bulletin implementation, and assisting in resolving usage-related issues with M-GSPN.
You will also be responsible for reporting on technician skill levels, identifying areas for improvement through gap analysis, and contributing to the enhancement of triage processes and first-time resolution rates.
In addition, you will work closely with technicians to enhance their technical skills through ride-along sessions and ensure they possess the necessary skills to troubleshoot and resolve technical issues efficiently.
The estimated annual salary for this role is $80,000-$110,000 depending on location and qualifications.
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Global Technical Integration Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full timeJob Description:We are seeking a skilled and experienced Global Technical Integration Specialist to join our team at Amazon Commercial Services (South Africa) (Pty) Ltd. This role will be based in South Africa and involves working with various stakeholders to ensure seamless integration of our services.
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Customer Acquisition Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Customer Acquisition SpecialistWe are seeking a highly motivated and results-driven Customer Acquisition Specialist to join our team at WNS Global Services. As a key member of our sales team, you will be responsible for acquiring new customers and driving revenue growth through effective communication and relationship-building skills.About the...
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Customer Service Excellence Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAt WNS Global Services, we are seeking a highly skilled Customer Service Excellence Specialist to join our team. This exciting opportunity is based in Century City and offers a competitive salary of $45,000 per annum.Job OverviewWe are a leading global business process management company that provides industry-specific solutions to businesses across various...
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Cape Town, Western Cape, South Africa WNS Global Services Full timeAbout the RoleAs a key member of our training team at WNS Global Services, you will play a vital role in delivering high-quality product and technical training to operational business units. Your expertise will help ensure that agents and teams possess the necessary skills to achieve optimum deliverables.This is an exciting opportunity for a skilled trainer...
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Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewWNS Global Services is seeking a highly skilled Financial Services Customer Experience Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences across various touchpoints.
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Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at WNS Global Services. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of satisfaction.
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Desktop Support Specialist
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Summary: We are seeking a skilled Desktop Support Specialist to join our team at WNS Global Services.As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for our desktop infrastructure, including PC hardware, software, and telecommunications. This role requires excellent problem-solving skills,...
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Senior Training and Development Specialist
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob SummaryWe are seeking a highly skilled Senior Training and Development Specialist to join our team at WNS Global Services.
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Database Architect
3 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Database ArchitectWe are seeking an experienced Database Architect to join our team at WNS Global Services. As a key member of our IT department, you will be responsible for designing and implementing scalable database solutions that meet the needs of our growing business.About the Role:Design and develop new databases based on company needs,...
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Debt Recovery Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewWe are seeking a highly motivated Debt Recovery Specialist to join our team at WNS Global Services. This role will involve proactively contacting customers to resolve outstanding debt and prevent future defaults.
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Desktop Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAt WNS Global Services, we are seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch desktop support services to all departments and users.Salary: $60,000 - $80,000 per annum (dependent on location and experience)About the Role:This is a challenging and rewarding...
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Operations Training Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob OverviewWe are seeking a highly skilled Operations Training Specialist to join our team at WNS Global Services. This is a dynamic role that requires the ability to deliver impactful training and facilitate learning in an operational environment.
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Debt Resolution Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAbout the RoleWe are seeking a highly skilled Debt Resolution Specialist to join our team at WNS Global Services in Canada. As a key member of our debt collection team, you will play a crucial role in helping customers resolve their outstanding debts and maintain positive relationships with them.
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Customer Experience Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Summary:WNS Global Services is seeking a Customer Experience Specialist to join our team in Claremont. This exciting opportunity requires an individual with exceptional communication skills to provide customers with a first-class service experience in a contact center environment.About the Role:We are looking for high-performance individuals who can...
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Desktop Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at WNS Global Services. This role requires strong technical expertise and excellent problem-solving skills to provide top-notch support services to our desktop users.About the RoleThis is a dynamic position that involves maintaining and supporting the IT desktop services...
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Enterprise SAP Security Specialist
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeWe are seeking an Enterprise SAP Security Specialist to join our team at WNS Global Services. As a key member of our IT department, you will be responsible for the administration and security of our SAP ERP systems.This role requires a strong understanding of SAP Basis and authorizations modules, as well as experience with system security, administration,...
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Senior Associate
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeOverviewWNS Global Services is a leading business process management company that provides outsourcing solutions to clients across the globe. As a Senior Associate in our Inbound Call Centre, you will be responsible for handling general enquiries and providing excellent customer service to our clients.Job DescriptionThis role involves dealing with calls and...
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Global Service Operations Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa Sabio Full timeGlobal Service Operations Coordinator">Sabio, a global leader in contact centre solutions, is seeking an experienced ITIL Service Support Specialist to join our Aggregated Managed Services Team.Sabio's expertise lies in delivering high-quality, secure, and robust platforms and solutions to leading brands worldwide. As part of our team, you will have the...
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Operational Excellence Specialist
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeWelcome to WNS Global Services, a leading provider of business process management services. We are currently seeking an experienced Operational Excellence Specialist to join our team.Salary: $60,000 - $80,000 per annumJob Description:Key Responsibilities:Identify and communicate barriers to performance/service delivery to operational leadersContribute in...
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Technical Operations Manager
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAt WNS Global Services, we are seeking a highly skilled Technical Operations Manager to provide facilities administrative support and ensure effective day-to-day operations and business continuity in a safe environment with managed risks.Job SummaryThe successful candidate will be responsible for providing facilities administrative support to the Business,...