Global Technical Services Specialist

2 days ago


Cape Town, Western Cape, South Africa iSON Xperiences Full time
Job Summary

iSON Xperiences seeks a Samsung Field Technical Consultant's professional to fill a critical technical support role. As a Senior Field Service Consultant, you will deliver expert-level technical support services to our customers.

Key responsibilities include providing on-site training to technicians, guiding them on Service Bulletin implementation, and assisting in resolving usage-related issues with M-GSPN.

You will also be responsible for reporting on technician skill levels, identifying areas for improvement through gap analysis, and contributing to the enhancement of triage processes and first-time resolution rates.

In addition, you will work closely with technicians to enhance their technical skills through ride-along sessions and ensure they possess the necessary skills to troubleshoot and resolve technical issues efficiently.

The estimated annual salary for this role is $80,000-$110,000 depending on location and qualifications.



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